Alexandra Chacon Diaz

Experience

• 

  Cooper Industries

  Mar 2005 - May 2008

  Main Responsibilities• Coordinate the logistics of exports according to customer requirements and production dates.• Provide at each port or border the goods shipped, delivery of documents necessary to ports or borders to export procedures• Analyze and international freight quote with shipping companies and shippers• Identify bottlenecks in processes and avoid unnecessary costs in time or logistics operations.• Respond to customer service for Intercompany (USA, Mexico, Brazil, China, Korea, Netherlands, Australia) providing support and following up on imports handled by the SIA and the presentation of the Vallejo Plan Study.Achievements:Achieve 100% in customer satisfaction survey of all intercompanies,Provide savings to intercompanies in shipments performed by analysis according to international freight.Reason for leaving company: Offering new job with better career prospects, in Carvajal. Show less Main Responsibilities• Receive the requisitions of the internal customers and make the three quotes set by the company for all the products requested.• Evaluate the offers sent by the suppliers in order to meeting the internal customer request.• Perform local purchasing requested by the internal customers and other requisitions in the company.• Perform negotiations with all the suppliers seeking for quality of the products, or raw materials, low cost and a good time for payment.• Follow-up of purchases made from their arrival and delivery to internal customers.Achievements:Provide savings to the company through the negotiation of good prices, delivery performance and quality materials. Show less

  • Export Coordinator

    Jan 2006 - May 2008

  • Assistant Buyer

    Mar 2005 - Mar 2006
• 

  Carvajal

  May 2008 - Dec 2012

  • Centralise the consultations and complying customer requirements with the set time.• Standardise the quality and speed responses.• Monitor the traceability of all dispatches and orders for all customers.• Manage priority emergencies and deviations from the customer's needs.• Perform regular meetings with the customer to know their import requirements, domestic purchases and exports.• Register, analyze in order to channel all claims and incidents received by the customer and ensure the correct response Show less • Make reservations for quota with global transporters• Coordinate and track the delivery of exports to countries such as Mexico, Argentina, Peru, Puerto Rico,• Chile, Salvador.• Coordinate export formalities logistics operators or carriers.• Coordinate inspections and other customs procedures abroad.• Coordinate the nationalization and delivery of goods to end customers and negotiations in terms DDPAchievements:Provide savings made by business shipments through quotations do by the area of Traffic.To provide optimal and timely information on the status of shipments made to end customers by tracking tool called Oracle Show less Main Responsibilities:•Coordinate and consolidate shipments between the companies of the Carvajal Organization for Bogota, Medellin and Barranquilla.•Participate in tenderings of transport suppliers with the companies of the Carvajal Organization, these tendering are managed by the Negotiation area of the company.•Negotiate the land freight rate in order to saving cost between national shipments.•Provide savings for all companies in the Organization through the National Distribution Service.•Follow-up the shipments made and sending a status report to the customers.•Calculate KPI`S, perfect deliveries, SLA (Service Level Agreements), monitoring of workloads and attention of complaints and claims of these companies.Achievements:Provide savings for the companies through consolidation of shipments among companies in the same Organization.Provide optimal and timely information on the status of shipments made through the continuous monitoring of the load. Show less

  • Customer Service Analyst Logistics

    Apr 2011 - Dec 2012

  • Global Distribution Logistic Analyst

    Jun 2010 - Apr 2011

  • Transport Analyst

    May 2008 - Jun 2010
• 

  Polymer Group Inc

  Mar 2013 - Mar 2014

  Customer Service Coordinator

  PGI POLYMER GROUP INC ARGENTINA March 2013 – March 2014Customer Service CoordinatorMain Responsibilities• Manage the customer service attending their emergencies, priority needs and requests.• Receive purchase orders sent by the customers and be the channel for the Planning area in order to produce the customer's request.• Manage and monitor the production plans according to emergencies and customer needs.• Send the status report of open orders pending to be delivered to all customers, as well as the stock of the materials in inventory in order to push the sale of the materials that has more than 30 days in stock.• Be responsible to send the invoice to all customers on time.• Create in ORACLE all the current price lists of the month for all customers.• Scheduling local shipping and exports according with the dates required by customers.• Make the following of the local shippings and exports sending the• Monitoring inventories of finished products to ensure rotation and inventory levels set by the company. Show less

• 

  PepsiCo

  Jun 2014 - now

  Supply Chain Optimization:Ensured the management of purchase orders, releases, and optimal truck loading for Frito Lay Canada, Quaker Foods Canada, and ANZ, guaranteeing seamless operations and stakeholder satisfaction by my team of Customer Service Representatives (CSR).Successfully ensured that the Order to Delivery logistics process was carried out efficiently, optimizing product availability among distribution centers and distributors in LatAm.Customer Service Management:Achieved 100% SLA for the channels (OT, Distributors, and Wholesalers) in Argentina and Chile, also Canada and ANZ through my team, ensuring timely and accurate product availability.Implemented customer service strategies that led to top positions in the Advantage Survey for LatAm (ARG-CH).Leadership and Team Management:Led the Customer Service team in Canada, ANZ, and Latin America, motivating and developing personnel under my supervision to ensure their professional growth and high service standards.Process Automation and Improvement:Developed and automated KPIs, Off Templates, Late Orders, Cube Route, and order processing, enhancing operational efficiency and data-driven decision-making.Ensured the implementation of action plans proposed in RCA’s and maintained updated Procedure Manuals (DTP's) for all functions.Collaboration and Customer Satisfaction:Collaborated closely with Walmart and other key retailers to optimize the end-to-end (E2E) supply chain, ensuring product availability, seamless operations, and On-Time In-Full (OTIF) delivery at the most competitive cost. Successfully achieved a customer satisfaction score of 85%, exceeding the target of 80%, among stakeholders in Canada.Improved Advantage Survey (AGS) results by implementing strategies focused on customer engagement and satisfaction, continuously monitoring and analyzing customer feedback to identify areas for improvement. Show less • Ensure purchase order management, cubing, and deliveries for Frito Lay Canada (FLC) & Quaker Foods Canada (QFC) by CSR & Load Builder.• Leadership of the Governance & Performance Committee and the Risk & Assessment / DRP Committee where each member is encouraged to participate in improvement proposals for the Global Customer Service area to be faster, stronger, and better.• Establish ASL, Governance Model, and WOW (Way of Working).• Development and automation of KPIs, Off Templates, Late Orders, Cube Route, and order processing.• Ensure compliance with the action plans proposed in the RCA's of incidents in the team.• Ensure the updating and development of DTPs for Canada.• Responsible for restoring Customer Service in Canada through an excellent order management process, effective communication, problem-solving, and proposing best practices.• Ensure career development for the people under my leadership. Show less • Data maintenance coordination for different countries operations such as: Chile, Argentina, Uruguay, Colombia, Ecuador, Peru, Brazil. • Ensure fulfillment of the Adherence of DFU's and Sourcing,keeping the performance levels equal to or greater than 98%, working along the Digital Care Specialist in charge.• Continuous interaction to multiple business stakeholders in order to interpret the different needs or support that they may have.• Guidance in configuration processes and data management when business requires it. • Provide the necessary training to Stakeholders on data management, its configurations, the results obtained, and the impact it has on the Forecast Accuracy. • Important nexus among the Supply Planning Areas impacted by the configurations into My ISCP. Show less • Creator of the role and responsible for the training at the LatAm Level.• Follow-up the Go-to-Market actions of all company innovations. • Responsible of the control and mantenance and Data• Follow-up of the inventory avoiding write off.• Responsible for the monitoring of all My ISCP data in order to keep the correct Forecast Accuracy. • Responsible for the maintenance of the SoCo portfolio.• Close working relationships among local business and other region parties such as Mexico, CariCam, SoCo, Andinos, and Brazil, for the review and maintenance of demand planning in Argentina throughout the Project HORIZON. Show less • Commercial actions follow-up with the accounts in charge, review of Forecast and DOH.• Analysis of KPI's (Instock, DOH, Service Level and Fill Rate), managing adjustments to maintain target percentages for the chain.• Review of minimums in store.• Purchase suggestion and reinforcement of items with low In-stock or DOH.• Contact with store Supervisors and Stockists for visibility of possible deviations in items with commercial actions or regular sale.• Product registrations follow-up.• Weekly visits to clients. Show less • Development and monitoring commercial strategies. • Follow-up and development commercial proposals in order to fulfill the sales target. • Update prices lists. Control of inventory in stores and proposals for actions plan to improve Instock and DOH. • Review Forecast and commercial agreements follow-up. • Review exhibitions agreed and assortment established in commercial dynamics. Control and portfolio monitoring actions. • Nielsen Reports monitoring. (Market Behavior). • Accompaniment to supervisors and repositories assigned to the accounts giving them visibility of the agreements and commercial campaigns negotiated together with exhibitions agreed for each commercial dynamic. Show less • Guarantee correct supply starting at the publication of the purchase orders to the perfect delivery (OTIF), through the joint coordination of the dispatches traffic area.• Responsible for the report and fill rate of the OT channel follow-up to guarantee the 95% target per month for the total country.• Continuous interaction with the KAM (Key Account Manager) in charge of each chain regarding the visibility of monthly sales, Fill Rate, Stock of products, follow-up of special Purchase Orders in the month.• Weekly meetings with the sales and Sales and Operations Planning (S&OP) areas to review the forecast vs. the sale of each product in order to adjust the sales planning and meet the monthly sales budget.• Bi-monthly meetings with the chains in order to present proposals for the continuous improvement of the Service Level. Show less

  • MCC SC Customer Support Manager CAN-ANZ-LATAM

    Aug 2024 - now

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  • DIGITAL CARE LEADER APEX LATAM

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  • DATA INNOVATION AND PERFORMANCE COORDINATOR FOR APEX

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  • Customer Service Order Mananagement Coordinator

    Mar 2018 - Aug 2020

  • KEY ACCOUNT LOGISTICS (SUPERMARKETS AND HYPERMARKETS)

    Jul 2017 - Feb 2018

  • CPFR WALMART CUSTOMER SERVICE

    Jul 2015 - Jul 2017

  • CUSTOMER SERVICE ANALYST CANAL OT

    Jun 2014 - Jul 2015