Experience

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  Americorps

  Sept 2008 - Aug 2009

  Americorps member

  Taught and tutored adult learnersVolunteered in monthly service projects Participated in monthly service learning events

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  Delgado community college

  Sept 2009 - Jun 2012

  Adult education instructor

  Taught GED course in high growth program that grew from 200 to 1000 students; regularly adjusted to shifting prioritiesManaged safe, learning focused classroom for 20-30 adult students overcoming a variety of life circumstances; maintained supportive empathetic perspective

• 

  Turnagain arm bbq pit

  Apr 2012 - Jun 2016

  Catering manager

  Supervised daily operations of two restaurant locations and a staff of 15 serversManaged catering sales, logistics, and execution of eventsBuilt relationships and collaborated with vendors and non-profits for sales and special eventsDeveloped SOPs, manuals, and business documents for growing businessAudited bi-weekly payroll for front and back of the house staff

• 

  Gundersen health system

  Apr 2017 - Oct 2018

  Patient liaison

  Scheduled medical and behavioral health appointments, assuring accurate demographic and insurance informationAdapt to rapid changes in work flow and volume while remaining patient-centeredUsed sound judgment to elevate patient concerns to nursing staff or providersCross-functional collaboration with Behavioral Health Providers to define clinic-level SOP’s and training material

• 

  Easter seals ucp nc & va, inc.

  Apr 2019 - now

  Direct support professional

  Teach and support individuals in achieving personal goals Partner internally with ESUCP Staff to better share information and support clientsAnalyze and communicate cross-functionally to mitigate concerns regarding scheduling, finances, transportation, and other identified client needs Build strong external partnerships with healthcare providers and community partners Adapt and innovate to support clients, especially during moments of emotional stress