Experience

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  Providence health & services

  Aug 2005 - Sept 2010

  My duties included:• Worked with Microsoft Excel macros to expedite claims collections process; macros allowed all data from 20 hospitals to be put into Excel and was worked in groups instead of by individual facility.• Trained in Renton, Washington to be one of three Subject Matter Experts to train peers in new software and workflow changes.• Built relationships with contacts at health insurance companies that resulted in one point of contact at each company for claims processing and claims updates which improved efficiency and reduced extra work. Show less My duties included:• Assisted analysts with creating an Excel macro to pull pertinent information from several software programs including Meditech and a Medicare database into Excel which increased efficiency in business department by 40%.• Created a filing system for the Nurse Audit team that resulted in reduced amount of time to complete tasks such as filing and pulling records for auditing.• Worked closely with Patient Information Management department to develop a system of reviewing and correcting coding errors before claims were billed. Show less

  • Insurance Accounts Receivable Specialist and Subject Matter Expert (SME)

    Dec 2006 - Sept 2010

  • Billing Clerk

    Aug 2005 - Dec 2006
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  Duckie gurl creations

  Jan 2010 - now

  Independent business owner

  I knit and crochet awesome stuff and some day I will sell it!

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  Community colleges of spokane

  Sept 2012 - Jun 2013

  Attendant - associated student government food bank

  My duties included:• Created spreadsheet in Microsoft Excel to track 125-150 students per quarter getting services in Associated Student Government Food Bank which resulted in decreased paper consumption and double work by 50%.• Coordinated school-wide (40,000 students, faculty, and staff) food drive in October 2012; over 400 pounds of food was donated food bank.• Assisted students with picking out food and going to Second Harvest to pick up food to give out.

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  Community colleges of spokane

  Sept 2013 - Jun 2014

  My duties included:• Conducted tutorial services for over 150 students per quarter to provide academic support in Computer Information Systems including Microsoft Access, Excel, PowerPoint, and Word.• Developed student confidence though attentive instruction in Computer Information Systems, applying positive reinforcement strategies.• Provided support to textbook and answered questions resulting in 5% - 15% increase in student success in course. My duties included:• Participated in training classes to improve tutoring practices and learn new tutoring techniques.• Tutored up to 200 students per quarter in business, economics, statistics, and accounting classes resulting in increased average test scores by 30%• Spearheaded group tutoring sessions to help students struggling in similar areas.

  • Computer Information Systems (CIS) Tutor

    Sept 2013 - Jun 2014

  • Tutor and Laboratory Attendant

    Sept 2013 - Jun 2014
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  Community colleges of spokane

  Sept 2014 - May 2017

  Instructional support technician i and lead tutor

  As an Instructional Support Technician 1:• Worked with students to provide direct assistance in access to instructional programs.• Maintained and inventoried computers, printers, equipment, materials, and supplies for instructional needs; performed minor maintenance on equipment.• Checked out equipment including calculators and 10-key machines.• Assisted 150+ students per academic quarter with computer software classes and Sociology 101.As a Lead Front Desk Clerk:• Greeted students, faculty, and staff at front desk and engaged in pleasant conversations while managing check-in process for Tutoring Services Department's main Tutoring Center.• Trained five student employees to work effectively at front desk.• Created and updated forms, signage, and brochures that were used throughout campus to encourage use of Tutoring Services.• Aided peers and supervisors in editing documents and posters for grammar and accuracy before distribution.As a Lead Tutor:• Assisted in training 15 student employees to be tutors.• Coordinated schedules of four other tutors to ensure coverage of main Tutoring Center. Show less

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  Alternatives to violence of the palouse

  Aug 2017 - Apr 2018

  Legal advocate for latah county

  Provided direct advocacy and legal advocacy services to domestic violence and sexual assault clients in Latah County, Idaho. This included:• Advocacy-based counseling and referrals to community services.• Assessed individual needs and options for advocacy and support.• Facilitated clients' awareness of affective, behavioral, and cognitive effects of their experience and enhance their ability to cope/adjust.• Helped up to ten vulnerable individuals navigate complex legal system per month.Legal advocacy assistance including:• Accompanied clients to court and assisted with completion of paperwork.• Explained legal processes and options for assistance.• Coordinated related transportation of clients by volunteer advocates/interns as necessary• Conducted follow up as appropriate and reported to law enforcement as needed.• Direct assistance to clients in residence at shelter that included crisis intervention on Hotline or in person as back-up.• Coordinated with Coordinator of Domestic Violence Services and Shelter Staff to ensure appropriate legal advocacy services to domestic violence clients in shelter• Assisted with compilation of monthly/quarterly statistics related to legal advocacy.• Served as active member of Latah County Coordinated Community Response team collaborating and meeting with various members of community.• Maintained and fostered community and inter-agency relationship • Worked to increase access to and extent of legal advocacy services including efforts to enhance official reporting and willingness to prosecute.• Participated in eight staff meetings and over 20 continuing education services.• Prepared new and updated legal advocacy materials including brochures and other reference materials.• Participated in back-up rotation of office cell phone twice per year to ensure staff availability in emergency situations.• Documented all direct services provided and maintained strict agency/client confidentiality. Show less

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  Latah recovery center

  Sept 2018 - Nov 2018

  Nonprofit administrative assistant

  My duties included:• Established administrative work procedures to track staff's daily tasks.• Trained volunteers and staff (4-6 people) on ways to streamline Administrative Assistant duties.• Delivered top-notch administrative support to office staff, promoting excellence in office operations.• Provided administrative services, including phone and email correspondence, making copies, and handling incoming and outgoing mail and faxes.• Offered office-wide Microsoft Excel and Microsoft Word software support and training, including troubleshooting issues and optimizing usage.• Assisted clients with setting up email accounts, navigating job search websites, and Latah County Repository (iCourt Portal) website. Show less

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  Washington state university - edward r. murrow college of communication

  Nov 2018 - Mar 2019

  Office assistant 2

  My responsibilities included:• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members resulted in reduction of double work for employees• Performed clerical duties, including processing documents and records under confidentiality rules, compiled data for reporting, and producing forms, letters, and other material.• Processed payments and documented account changes for financial accuracy and transparency.• Organized and managed school records, student documentation and administrative communications.• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.• Directed incoming calls to internal personnel and departments, routing to best-qualified department.• Drafted professional memos, letters and marketing copy to support business objectives and growth.• Liaised with vendors, contractors, and professional services personnel to properly process orders in alignment with needs and specifications of management.• Sorted, received, and distributed mail correspondence between departments and personnel.• Received and routed business correspondence to correct departments and staff members.• Collected, sorted, distributed, and sent up to 50 pieces of mail and packages.• Provided clerical support to ten company employees by copying, faxing, and filing documents.• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking. Show less

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  Palouse animal wellness and surgery (paws)

  May 2019 - Dec 2019

  Customer care specialist

  My responsibilities included:• Enhanced office efficiency by handling 50+ callers per day from pet owners and other veterinarian clinics.• Evaluated incoming patients to determine treatment needs and urgency of care.• Processed new patients and updated client records with key information using ImproMed.• Liaised with contacts at ImproMed to initiate software updates and troubleshoot issues and outages.• Provided exemplary customer service to owners and pets by answering animal health questions and educating about positive animal care practices.• Managed master calendar and scheduled appointments for annual well visits, check-ins, and check-outs, for three providers based on optimal patient loads and clinician availability.• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.• Cleaned and disinfected exam areas and equipment to prevent spread of disease, control odors and maintain healthy environment.• Accepted delivered packages, verified products, and checked delivery totals to keep system records current and accurate.• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.• Used computer software to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Show less

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  Tye-dye everything

  Jul 2020 - now

  Customer service and administrative assistant

  My duties include:• Organized store merchandise racks and displays to promote and maintain visually appealing environments.• Conducted monthly counts and quarterly audits of inventories to identify and resolve discrepancies in records.• Prepared products and paperwork to be shipped.• Performed basic mathematical calculations to check weights and dimensions of shipments.• Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction.• Coordinated bookkeeping activities in QuickBooks including invoicing and accounts payable.• Assisted shop owner with tasks for tye-dye mask making event at University of Idaho in August 2020, including set up and tear down of booths and dyeing stations to increase efficiency and help as many students as possible.• Produced as many as ten tye-dyed products for stock/inventory and for special orders on weekly basis. Show less