Experience

• 

  Thomson reuters

  Jun 2009 - now

  • Manage the daily support operations for ONESOURCE Income Tax, ONESOURCE Firm Edition, ONESOURCE International, and ONESOURCE State Apportionment.• Lead recruiting of the Product Support Associate program, which is responsible for all entry-level Dallas based hiring for Customer Success - Corporates. • Manage the daily support operations for ONESOURCE Income Tax, ONESOURCE Firm Edition, and ONESOURCE Tax Information Reporting.• Coordinate with senior management, development, client engagement, and account managers to create a new support organization for ONESOURCE Tax Information Reporting.• Successfully migrated customer support to a new CRM (SalesForce) and led internal training of best practices.• Lead the recruiting efforts for year-round seasonal staff.

  • Manager, ONESOURCE Support at Thomson Reuters

    Apr 2018 - now

  • Supervisor

    Feb 2015 - Apr 2018

  • Product Support Representative

    Jun 2009 - Feb 2015