Lauren Hepler

Experience

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  Gordon Food Service

  Nov 2007 - Aug 2008

  Cashier

  Process sales and payments as well as refunds and exchanges. Maintain clean and orderly checkout areas. Answer customers' questions and provide information on products or policies. Request information or assistance using paging system.

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  Bellarmine University

  Aug 2008 - May 2009

  Intramural Sports Assistant

  Assisted in coordination of intramural sport activities including setting up activities, answering students’ questions, and refereeing. Managed fitness center’s front desk by answering phone, checking student identifications, monitoring workout areas, and scheduling tennis times.

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  Meijer

  May 2010 - May 2014

  Provide friendly service to customers. Answer customers' questions and provide information on products or policies. Request information or assistance using paging system. Stock store shelves in health and beauty care department. Provide friendly service to customers. Process sales and payments. Answer customers' questions and provide information on products or policies. Request information or assistance using paging system.

  • General Merchandise Clerk

    Aug 2012 - May 2014

  • Cashier

    May 2010 - Aug 2012
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  Transportation Security Administration (TSA)

  May 2014 - Aug 2014

  Transportation Security Officer

  Operated screening equipment to identify dangerous objects in baggage, cargo and on passengers, and prevented those objects from being transported onto aircraft. Performed searches, to include hand-wand and pat-down searches. Controlled terminal entry and exit points. Interacted with the public, giving directions and responding to inquiries. Maintained focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations. Show less

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  Rainbow Design Services, Inc.

  Aug 2014 - Sept 2022

  Interpret data, analyze results using statistical techniques. Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Locate and define new process improvement opportunities. Maintain detailed information in an organized fashion. Able to handle heavy workload, prioritize daily tasks, and work with a team or independently. Effectively and accurately communicate relevant project information to the customer and design team. Show less

  • Project Coordinator

    Dec 2020 - Sept 2022

  • Data Analyst

    May 2017 - Dec 2020

  • Design Project Coordinator

    Aug 2014 - May 2017
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  Equus Workforce Solutions

  Sept 2022 - Jun 2024

  Quality Assurance Coordinator

  Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met. Submit Quality Assurance reports in a timely manner to the Project Director. Present consistent feedback to management regarding areas that need improvement. Review quality assurance standards and study existing policies and procedures to evaluate effectiveness of quality assurance programs. Develops training processes for staff on standard operating procedures. Ensure ongoing compliance and risk mitigation across the Project. Show less

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  Eckerd Connects

  Jul 2024 - now

  Quality Management Specialist

  Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met. Submit Quality Assurance reports in a timely manner to the Project Director. Present consistent feedback to management regarding areas that need improvement. Review quality assurance standards and study existing policies and procedures to evaluate effectiveness of quality assurance programs. Develops training processes for staff on standard operating procedures. Ensure ongoing compliance and risk mitigation across the Project. Show less