Ahmed Khaled Shafiq

Experience

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  A. H. AL Gosaibi Foods Co.

  Jan 2008 - Jan 2017

  Developer, Programmer, Helpdesk Administrator

  - Implementing restaurants delivery mobile Apps with dashboard from scratch.- Implementing, Configuring, & Managing Point of sale NCR Quick services & ISP Stock Management System.- Opened 60 Restaurants.- Call Center for home delivery services management system (NCR SDM, NCR Instore, and EDSS) & Agents at home connectivity.- Programming & Designing menu items for the POS & delivery menu for Popeyes, Vanellis, & CaliBurger.- Websites (GFC, Popeyes, Vanellis) & Email.- Implemented HR System (Sahr Al Bayan) & Integrated with clock in & out fingerprint machine.- Microsoft Dynamics Nav ERP, LS Retail Nav (POS vertical fully integrated with NAV ERP), and LS Nav Web and Mobility order.- Digital Signage Navori CMS, Video Wall.---------------------Primary Work Responsibilities at GFC- First-line support for over 70 Restaurants & over 50 users’ office team, on average answering 20 IT calls a day.- Creating and maintaining Microsoft Exchange, MS for users & Telephone extension.- Installing & configure PC, POS System, & network cabling for new restaurants.- Troubleshooting & Supporting NCR Products (software & hardware).- Maintaining up to date Antivirus levels on all machines company.- Managing and monitoring of backups in multiple locations.- Creating & Managing agents accounts & delivery stores.- Managing employee registration in the POS.- Purchasing of IT Equipment and software in line within agreed budgets.- Communicating with third party technical specialists.- Investigating and implementing ways of reducing calls to the Helpdesk.- Develop and design the IT forms include (Equipment Health Check, Equipment Inventory, Etc.)- Strengthening the IT infrastructure through to implementing new technologies. Show less

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  ETE Housing and Catering

  Jan 2017 - Apr 2021

  IT Manager

  - Implementing and Configuring, Call Center and network connectivity between branches.- Implementing Avaya IP telephony solutions, IVR, Tree, and dashboard.- Implementing Squirrel and Omega POS software in both brands (Operation Falafel – Big Chefs).- Implementing ERP modules (supply chain, items recipe, and inventory).- Screen advertising display. - Music Streaming App. - Customer Menu App.

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  SCC Group

  Apr 2021 - May 2022

  Head Of Information Technology

  In my role, I developed and executed a comprehensive IT vision and roadmap that aligned technology initiatives with the overarching business objectives of the group’s diverse portfolio. I successfully managed and delivered critical IT projects on time and within budget, significantly enhancing operational capabilities across all subsidiaries. A key achievement was spearheading the centralization and standardization of the Odoo ERP system across six subsidiary companies, integrating core modules such as Accounting, HR, Purchasing, and Manufacturing. This initiative standardized processes, improved data visibility, and reduced data silos by 70%, enabling more efficient and informed decision-making. Additionally, I revamped the network infrastructure, achieving a 45% reduction in downtime and significantly improving connectivity across all locations, including Al Khobar, Dammam, and Jubail. To strengthen the group’s digital presence, I oversaw the launch and update of websites for the parent company and its subsidiaries (SCC Group, Qaz International, Star Excellence, Hat Burger), which substantially enhanced brand recognition and online engagement. Leading and mentoring the IT team, I fostered a culture of continuous improvement, collaboration, and professional growth while implementing robust IT asset management practices to ensure optimal utilization and maintenance of hardware and software resources. Through strategic leadership and a focus on innovation, I consistently delivered measurable results that supported the organization’s growth, scalability, and competitive advantage. Show less

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  Mathaqat Foods Company

  May 2022 - now

  Information Technology Manager

  Impact-driven professional with a proven track record of transforming operations, integrating systems, and fostering innovation to deliver measurable results- Automated Operations: Spearheaded automation of core business processes, reducing manual work and paperwork by 95%, significantly boosting organizational efficiency.- System Integration: Unified ZenHR, Revel POS, MarketMan, and Oracle NetSuite, enabling seamless data flow and driving scalable, data-driven decision-making.- Financial Streamlining: Cut month-end closing time by 40% while improving financial reporting accuracy to 98%, ensuring precision and efficiency.- Cost Optimization: Saved SAR 250,000 annually by optimizing software licenses without impacting performance, delivering measurable value to the organization.- Digital Expansion: Led the development of engaging websites for Mathaqat brands (Zafi, Lucas, JarWard, Al Mokhayyam, Qaf Catering), enhancing online visibility and brand recognition.- AI-Driven Solutions: Integrated ChatGPT with ZenHR and MarketMan, leveraging AI to enhance HR processes and optimize inventory management for smarter operations.- Onboarding Excellence: Designed an ERP-focused onboarding program with video tutorials, ensuring new hires integrate quickly into company culture and systems. Show less