Dan Heim

Experience

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  Electronic Data Systems

  Jan 1988 - Jan 1997

  Systems Engineer

  Developed and maintained code for several different projects during my time at EDS. Responsibilities included requirements gathering, code development, on-call duties to resolve any and all issues, usually during the middle of the night, and mentoring newer team members. Projects included: Assigned to support a property and casualty insurance system project for the state of NJ. Developed code to support new state regulations, resolve issues during on-call duty, and mentor new team members that just arrived to the team. Was asked to lead a small, hand-picked, specialized team, to develop a methodology to transfer accounts from our system back to other insurance company systems, once the state of NJ decided to allow large insurance companies to do business again, 5 years after they previously banished them. The efforts of this team were recognized and commended by Division Vice Presidents. Transferred to a team developing a new reward system for General Motors. Participated in all phases of the System Development Life Cycle, including business requirements gathering, technical system specifications, code development, testing, final implementation and on-going support. Supported the coding maintenance for the national Commercial Drivers License System. Responsibilities included minor code changes to support new government regulations, code enhancements requested by the committees to oversee the CDL program, and resolving issues during on-call duties. Show less

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  Ajilon Consulting/IMI Systems

  Jan 1997 - Jan 2008

  IT Consultant /Senior Project Manager

  Successfully lead and completed several projects for Ajilon Consulting/IMI Systems over an eleven year period. Responsibilities included hiring and management of staff, managing budget, setting and overseeing technical direction for the given project, communication with clients, including C-Level and Directors, as well as internal managers and directors for the firm. Projects included: Managed a team of 100+ consultants working on the AT&T Residential Billing System. This included all personnel issues, such as performance reviews, billing time sheets, and removal of consultants at the request of the client. Also completed several projects for AT&T while serving on the Provisioning subsystem.  Direct oversight for a 24X7 data center and help desk, which was responsible for maintaining cell phone billing systems for 3 international clients running the Amdocs Telecommunications Billing System. Clients were located in Puerto Rico, Venezuela, and Dominican Republic.  Managed a team to initiate, design, develop, test and implement a new conversion system/methodology based on a two database system concept to convert data from one system to another. Successfully implemented this system to convert data for US Cellular when they implemented a new billing system for their customers.  Used these same concepts and system to manage a billing conversion for Sprint Telecom where we successfully converted 26 million subscribers in two years. Sprint had unsuccessfully attempted this project for 6 years. Achieved better than a 30% profit margin and stayed 35% under budget. Created and maintained an effort driven project schedule in order to keep the project on schedule and focused on key objectives. Ensured all applicable functional areas within Sprint, as well as the other two main vendors, remained engaged in the project, and met all of Sprint’s objectives during the conversion. Show less

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  AT&T

  Jan 1997 - Jan 1999

  Consultant
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  Amdocs

  Jan 2000 - Jan 2003

  Senior Project Manager

  During a time in between projects, and immediately after my work managing the datacenter and helpdesk, Amdocs hired me directly. Managed several application teams, including Message Processing, Infrastructure, Data Center Operations, Retail Management System, and Customer Support Management. Amdocs supported code for 3 international clients using the Amdocs Telecommunications Billing System. Responsibilities also included working with all 3 clients to gather new business requirements, and coordinating development efforts across multiple Amdocs Development Centers in Israel, Greece, and Brazil to develop technical specifications and estimates to meet new business requirements, and conveying those details back to clients. Tasked my team to execute project quality reviews of newly received code enhancements in order to identify and minimize risks before the client testing began. Coordinated all new software release implementations for all 3 clients to ensure success. Show less

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  Dan Heim Associates

  Jan 2008 - Jan 2015

  Independent Consultant

  Started my own consulting firm as an independent consultant, working directly with various clients supporting desktops/laptops, servers, VOIP and traditional phone equipment, and various network equipment including switches and firewalls. Worked with non-profit organizations and many small businesses, leveraging my experience to provide them best-practice and forward thinking methods for implementing and managing their IT environments, usually only found in large corporations.

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  Ajilon Consulting

  Jan 2010 - Jan 2010

  IT Project Manager

   Direct oversight of a large infrastructure team outsourced by Anheuser Busch/InBev. Areas of support included server support maintaining 1200 servers, storage support comprising 750 terabytes of storage, web operations, 24X7 Network Operations Center monitoring a global network, MSSQL and Oracle database support, desktop support responsible for 2500-3000 desktops/laptops, provisioning and maintenance of network components, including HP and Cisco switches, Cisco wireless network support, mainframe support and operations, Microsoft Exchange messaging, cellular support, HP Openview support, Microsoft Sharepoint Support, SOX audit data gathering exercises, and overall documentation for each area of the project. Responsible for communication with the CIO and various directors for AB/InBev, budget oversight for this multi-million dollar project, and the mentoring, hiring and firing of support team consisting of 50-55 individuals. Show less

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  Idea Integration/Astadia

  Jan 2010 - Jan 2014

  Delivery Executive/Consulting Director

  Responsible for the leadership of many concurrent Infrastructure projects serving multiple clients, across several industries. Participated in strategy and planning sessions with clients to help them achieve their IT goals. Responsibilities included setting and managing client expectations, serving as the first escalation point for any issues, overall client communication with C-level and Director level personnel, budget oversight, billing approval, management of many project teams, ensuring deliverables were received by the client satisfactorily, and communicating project specifics with internal Senior Leadership. Projects included, but not limited to: Microsoft Exchange support and upgrade to O365 for a large school district in Florida. Project included working with Microsoft during requirements gathering, gap analysis, and project design to successfully upgrade the environment infrastructure, and to convert local mail system to the O365 cloud solution. Active Directory consolidation for a large university. Worked with the client and took a $200,000 turnkey project into a one year, $1.3 million project with multiple consultants onsite. Worked with a global staffing firm to develop a new, Windows 7 gold image for their US offices. Building on the work we did during the 10 week project, we were able to sign a large contract to build and support gold standard images for their offices across the globe, including US, Europe and Asia. Design and buildout of a backup datacenter for a global client in Phoenix, AZ. Project involved working closely with EMC sales and technical support, as well as IBM support, to successfully build the datacenter in a separate location, and to replicate data continuously from the primary datacenter to the secondary datacenter. Tested failover process to validate data was replicated, and that all 72 virtual servers running VMWare were running and accessible to the user community during a disaster recovery simulation. Show less

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  SEKO Logistics

  Oct 2015 - Aug 2017

  Account Manager

  Responsible for establishing and maintaining client relationships and client expectations.

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  New Era Technology, US

  Aug 2017 - now

  Formerly FlexManage, I've managed multiple infrastructure projects simultaneously. Worked with clients to help manage expectations, communicated with client personnel across multiple levels, ranging from technical staff to C-level executives. Managed project budget, approved invoices, and managed FlexManage project teams.

  • Director of Professional Services

    Oct 2021 - now

  • Project Manager

    Aug 2017 - Dec 2021