Paula Srivastav

Experience

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  Vodafone

  Jun 2009 - May 2012

  Retention Specialist

  July 2010 - May 2012Provide excellent customer services and ensure customer satisfaction.Respond to customer queries and address service complaints in a timely manner.Track contracts that are soon to be expired and contact customers for renewals.Training July 2010 – May 2012Facilitation on team meetings and VF annual academyTraining and support of new team membersOrganization of team buildingsCustomer Care Representative Jun 2009 – Jun 2010Inbound calls to answer customer queries and to track the potential internet or calls connection issue.Utilize effective sales techniques to qualify leads and hit all 7 targets.Build positive working relationships with customers to repeat business. Show less

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  Pens.com

  May 2015 - Jan 2016

  Account Executive

  My key responsibilities and accomplishments included:Database Management: Managed a comprehensive database of accounts, meticulously tracking Sales Revenue and Key Performance targets to ensure data accuracy and inform strategic decision-making.Sales Performance: Demonstrated a consistent track record of exceeding sales targets, achieving remarkable results in key quarters:Q2: Overachieved sales targets by 150%.Q3: Surpassed sales targets with an impressive 186% achievement.Q4: Achieved an outstanding 231% of sales targets.Order Management and Upselling: Leveraged strong organizational skills to efficiently handle order management, streamlining processes, and ensuring client orders were processed seamlessly. Identified and executed upsell opportunities, driving additional revenue from new clients.Client Relationship Strengthening: Successfully reinvigorated and solidified relationships with both new and existing customers. Employed effective communication and problem-solving skills to address client needs and concerns, resulting in increased satisfaction and loyalty.Cross-functional Collaboration: Actively participated in cross-functional product projects when required, collaborating closely with internal teams to enhance product offerings and align them with customer demands.My tenure as Account Executive at National Pen allowed me to thrive in a dynamic and competitive sales environment, consistently delivering exceptional results and cultivating enduring client partnerships. Show less

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  Vodafone

  Jan 2016 - Aug 2017

  Account Manager

  ✔️ Lead Generation & Sales:Spearhead campaigns targeting both Personal and SMB customers.Consistently achieve and surpass sales quotas by identifying customer needs and presenting tailored telecommunications solutions.Successfully negotiated and closed new contracts, contributing significantly to revenue growth.💡 Problem Solving & Customer Service:Take ownership of customer issues and inquiries, ensuring swift resolution and complete customer satisfaction.Leveraged my extensive product knowledge to provide insightful solutions and recommendations to meet customers' unique needs.Fostered a culture of proactive communication, building trust and loyalty among our clientele.🚀 Continuous Improvement:Collaborated with cross-functional teams to implement desired changes and enhancements based on customer feedback.Conducted market research and competitor analysis to identify opportunities for service improvement.Played a key role in enhancing service quality, leading to increased customer retention and upselling opportunities. Show less

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  Digital Skills Global

  Nov 2017 - Oct 2018

  Agile Project Manager

  My main responsibilities were to work with all stakeholders to gather product requirements and ensure market and client’s needs are met by using Agile and Scrum methodologies.As a Project Manager I used to drive and own product backlog, prioritised iterations, translating client’s requirements into technical specifications, monitoring and controlling all agreed objections are met. Organised and managed cross-functional and remote resources to deliver the project on time.Goal: The scope has been defined to improve and develop web presentation, change the UX of the payment system and to create a digital marketing strategy for an International Industry Partner. Show less

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  LinkedIn

  Apr 2019 - Mar 2022

  FY20 - 116%FY19 - OKR 104%LinkedIn is the wold's largest professional network - with over 800M members worldwide and we are growing fast, with two new members joining every second. People come to us to build their professional brand, find new connections and gain a competitive advantage for their business. My role as a Relationship Manager is to strategically partner with businesses to help them leverage LinkedIn’s Talent Solutions to hire top talent and promote their employer brand; ultimately driving business growth. Show less

  • Account Director

    Jul 2021 - Mar 2022

  • Relationship Manager

    Apr 2019 - Jul 2021
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  LinkedIn

  Jul 2022 - now

  Key achievements: FY22 President’s Club - top 10% performers from the EMEA&LATAM Selected as one of a small group of individual contributors to serve on a global committee for FY23. Acting as the voice of the customer and sharing direct feedback from my team and my org to the Senior Leadership Team to help shape both internal and external operating priorities.

  • Senior Account Director

    Mar 2022 - now

  • Field Advisory Board Member

    Jul 2022 - Jun 2023