Daniela Jefremov

Experience

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  NOVP

  Mar 2017 - May 2020

  - Identify, report, and track defects and issues found during testing, using tools like Asana to communicate with development teams- Develop and execute manual testing plans, and cases to ensure comprehensive coverage of software applications- Analyze and evaluate test results, documenting findings and making recommendations for improvement- Work closely with cross-functional teams, including development, product, and design, to ensure quality is integrated throughout the software development lifecycle- Perform post-release testing to ensure issues are resolved and software meets quality standards Show less - Manage a portfolio of accounts to drive long-term growth, customer satisfaction, and revenue achievement- Develop and maintain strong, positive relationships with clients through regular communication, active listening, and tailored solutions- Serve as the primary point of contact for customers, understanding and addressing their unique needs, concerns, and objectives- Identify and pursue new business opportunities within existing and potential customer networks, leveraging relationships and referrals- Resolve customer conflicts and issues promptly, providing effective solutions and ensuring timely resolution Show less - Deliver exceptional customer service, building trust and loyalty through prompt, personalized, and effective issue resolution- Develop and maintain strong relationships with customers, listening attentively to their needs, and using creative problem-solving skills to find mutually beneficial solutions- Possess in-depth knowledge of all company products and services, enabling swift and accurate responses to customer inquiries, and identifying opportunities for relevant upsells and cross-sells- Utilize customer service software such as Zendesk, Asana, and Intercom to manage and resolve customer issues efficiently- Work collaboratively with internal teams to resolve complex customer issues, escalating when necessary, and providing feedback to improve processes and products- Demonstrate flexibility and adaptability by working in 3 shifts, including evenings, weekends, or holidays, to ensure seamless 24/7 customer support Show less

  • Quality Assurance Specialist

    Mar 2018 - May 2020

  • Account Manager

    Aug 2017 - Mar 2018

  • Customer Support Representative

    Mar 2017 - Aug 2017
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  Native Teams

  May 2020 - Mar 2021

  Product Manager

  - Collaborate with cross-functional teams, including development, design, and QA, to drive product vision, strategy, and delivery- Collect, analyze, and interpret customer feedback, market trends, and competitor insights to inform product decisions- Develop and maintain product roadmaps, defining short-term and long-term goals, objectives, and key results (OKRs)- Prioritize product features, creating clear requirements and user stories, and working with stakeholders to ensure alignment and buy-in- Define and track key performance indicators (KPIs) to measure product success, identifying areas for improvement and iterating accordingly- Make data-driven decisions, balancing product needs, and business goals to drive product growth and revenue- Communicate product plans, progress, and changes to stakeholders, including executives, customers, and teams Show less

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  Native Teams

  Apr 2022 - now

  - Lead the People & Culture team to create a positive work environment that supports both talent acquisition and employee retention.- Develop strategies to improve employee happiness and promote meaningful engagement.- Act as the bridge between employees and leadership, encouraging open communication, addressing concerns, and maintaining a supportive work culture.- Help automate HR administrative tasks to streamline processes and improve efficiency.- Organize regular feedback sessions to assess employee satisfaction and identify areas for improvement.- Oversee performance review processes, ensuring they are effective and fair and contribute to employee growth and development. Show less - Developing and implementing HR strategies and initiatives that align with the company's goals and culture.- Overseeing the recruitment and onboarding process, ensuring the right talent is hired and integrated smoothly into the organization.- Creating and managing performance management systems for employees growth and development.- Manage employee relations, address concerns, and resolve conflicts in a fair and effective manner.- Implementing learning and development initiatives to grow employees' skills and capabilities.- Building a positive and inclusive work environment, promoting employee engagement and well-being.- Collaborating with cross-functional teams to support organizational objectives and drive a culture of continuous improvement. Show less - Develop and execute strategic recruitment plans to meet business objectives, scaling the team from 20 to 100.- Oversee the full recruitment lifecycle, including candidate sourcing, screening, selection, and onboarding- Collaborate with hiring managers to understand their needs, providing guidance on recruitment strategies and best practices- Proactively identify, engage, and attract top talent through various channels, including social media, job boards, and professional networks- Ensure exceptional candidate experiences, providing timely communication, support, and feedback throughout the recruitment journey- Build and maintain relationships with external partners, such as recruitment agencies and job boards Show less

  • Chief Happiness Officer

    Mar 2024 - now

  • Head of People

    Jul 2023 - Mar 2024

  • Recruitment Manager

    Apr 2022 - Jul 2023