Stephen Archer

Experience

• 

  BI-LO, LLC

  Jun 2006 - Oct 2007

  Bookkeeper

  Delegate tasks to employees.Run the front end of the store when the manager was not available. Responsible for care and control of store funds.Encouraged employees to grow in a greater capacity while at Bi-Lo.

• 

  LifeWay Christian Resources

  Oct 2007 - Jun 2019

  Constructs and implements strategies for leadership development among associates and management. Creates and coaches employees towards a high level of service for our guests and executive leadership. Grows in knowledge, skills, and abilities of business to have a greater acumen and prepare for future growth opportunities.•Implemented the Leadership Pipeline model to increase employee retention and to grow all employees into the positions they were capable of handling.•Works with managers in finding creative opportunities for the personal and professional growth of themselves and their employees by creating a metric to monitor current and future growth.•Plans levels of succession to always train our associates for the next level up and grow in their leadership effectiveness.•Trained managers on interviewing techniques for heightened talent management and acquisition.•Coordinated and facilitated managerial seminars on implementing organizational, timetable, developmental, and time management technologies. •Developed company-wide executive and administrative programs, databases, and templates using Microsoft Office Suite. These programs specifically focused on customer relations and future business growth. The outcome was an overall increase in business growth and year over year customer retention. Show less Positively impacted and changed three key areas: selling culture, customer experience, and visual readiness. Proved ability to lead and develop teams, foster strong relationships, and influence decisions. Lead associates to initiate, develop and strengthen relationships with customers and the community.•Trained MITs (Managers in Training) to work in their own stores.•Designed a strategy and rubric for talent acquisition, training and performance management.•Reorganized and streamlined corporate processes to produce a singular report from multiple report submissions.•Collaborated with corporate partners to test and implement new store initiatives. Show less

  • Manager

    Jun 2014 - Jun 2019

  • Assistant Manager

    Apr 2012 - May 2014

  • Keyholder

    Oct 2007 - Apr 2012
• 

  The Southern Baptist Theological Seminary

  Jun 2019 - Apr 2020

  Manager of Retail Services

  Managed staff of over 50 employees in three separate areas. Directed operations of all retail on campus including: The Bookstore & Spirit Store, contract Mail Center, and the Print Shop. Created and implemented plans for growth. Trained employees into levels of management. Worked with all departments on campus to continue to drive down costs and save the campus money. Assisted in the buying of merchandise including trade and textbooks, apparel, general merchandise, and gift items. Updated and maintained pages on SBTS website for the Bookstore, Print Services, and Mail Center.• Worked with Southern Seminary as LifeWay was shutting the store down, to transition it from being a corporately owned store to an independent store owned and operated by the College and Seminary.• Built the Policy & Procedures Manual consisting of 250 policies.• Implemented programs to save departments on campus thousands of dollars in Print and Mail.• Assisted in the creation of a Request for Proposal (RFP) for print equipment.• Grew textbook sales year over year by 25%.• Researched, implemented, and trained associates on the Point-of-Sale (POS) system. Show less

• 

  Tennessee Valley Authority

  Mar 2021 - now

  Responsible for supporting the Information Technology needs. This includes troubleshooting all computer software, hardware, voice, data, telecommunications, network, and server problems. Connects with leadership and site personnel to make sure technical needs are being taken care of ahead of problems. Works in a team setting, sharing information, and assisting others with request fulfillment, incident/problem resolution. Maintains a high level of customer focus and engagement to deliver informed solutions that supports ITs objectives. Show less

  • Manager

    Jan 2024 - now

  • Product Manager

    Feb 2023 - now

  • Field Operations Specialist

    Mar 2021 - Feb 2023