Allan Dickinson

Experience

• 

  Moose Systems Ltd

  Sept 1999 - Mar 2005

  Technical Support Analyst

  Main Responsibilities• Technical support services for icomply customers• Install and commissioning of products on customer sites throughout the UK• Creation of an IT system with new network infrastructure, servers and backup procedures• Supplying technical sales support• Introduction of a helpdesk ticketing system

• 

  Icomply Ltd

  Mar 2005 - Jun 2018

  icomply are market leaders in providing cost-effective ‘state of the art’ integrated software for control rooms. Their software platform V-TAS Pro integrates with ‘off the shelf’ technologies and existing hardware. Reporting to the icomply Director, I have responsibility for the technical departments of icomply. My primary focus is the development team, in particular the product management. This includes the delivery of leading edge products allowing the business to deliver systems that are considered by clients to be best in class. I encourage the department to take a holistic approach to ensure the efficient delivery and support of projects.Main Responsibilities :-• Key member of the senior management team• Product Management/Ownership, taking products from ideas to release & in-life development• Managing the development, project deployment and technical support teams • Technical sales support including presentations, product demonstrations and project bid support• Act as the main intermediary between the technical team and key business stakeholders• Produce statistics & reports for colleagues, clients and other stakeholders• Responsible for purchasing within budget constraints• Training of key personnel Show less

  • Technical Product Manager

    Jul 2014 - Jun 2018

  • Technical Sales & Support Analyst

    Mar 2005 - Jul 2014
• 

  Argus TrueID

  Jul 2018 - Jul 2019

  Technical Manager - EMEA

  Argus TrueID are a world leading biometric identity management solutions provider, harnessing the best biometric modality for the problem that we are trying to solve. Working with fingerprint, Iris, Voice, Facial, Palm Vain and Gait we incorporate the best in class biometric readers and technology into our suit of software applications to address process, shrink & risk issues within a business. Using a biometric solution ensure certainty of identity and will ensure compliance within an organisation.Reporting to the regional director, my role is to act as the intermediary between the sales, marketing and technical teams to ensure that we are providing the best solutions and service to our customers, we are developing our technology in the right direction and staying one step ahead of the competition, also working with emerging technologies to ensure we are working towards tomorrows solutions today. Engagement with both the technical and sales team provides the best placed knowledge to assist the marketing team with taking the product to market and exhibition participation etc. Show less

• 

  AD Technical Consulting

  Apr 2019 - now

  Director
• 

  Advancis Software & Services Ltd

  Sept 2019 - now

  • Director

    Jun 2021 - now

  • Technical Manager

    Sept 2019 - Jun 2021