Mark Hennys

Experience

• 

  TK MAXX

  Mar 2017 - Jan 2018

  Working for TJX Europe introduced me to the work of retail and the detail behind exceptional customer service. During my time with TK Maxx I experienced additional training in the key operations of customer care. I worked in 3 Scottish stores, including the flagship store in Edinburgh (opened August 2016 - St Andrews Square) where I assisted with training an entirely new work force to support management. I discovered skills within retail merchandising and was given the opportunity to travel around Scotland to work in other key stores and assist with store refurbishments as an experienced associate. Show less This experience allowed me to practice my German conversational skills. Dealing with thousands of German and non-German customers, whilst learning about TK Maxx in a contrasting European setting to the UK, allowed me to enhance my perspective on the operations and scale of TK Maxx and TJX Europe. From this experience, I gained inter-cultural skills and can now differentiate between the needs and expectations of different cultures within Europe, based on retail employment experience with TK Maxx and TJX Europe in Germany. Show less

  • Sales Associate

    Aug 2013 - Jan 2018

  • Verkäufer - Berlin

    Mar 2017 - Aug 2017
• 

  Underbelly Limited

  Dec 2017 - Jan 2018

  Artist Liaison

  Worked on Edinburgh’s Hogmanay 2017 for Underbelly managing several street performing acts across multiple stage locations across the event site.

• 

  VisitScotland

  Sept 2018 - Dec 2019

  In September 2018, I joined VisitScotland's Events Directorate under the Development - Events Industry team.Key projects I worked on included:-Delivering a range of local learning sessions across Scotland to share EventScotland updates and engage and collaborate with local event organisers in various regions.-Delivering a range of seminar programmes relative to current trends in Scotland's Events & Festivals sector to promote knowledge-sharing for partners and funded events. -Involved in the planning and delivery of the 2019 National Events Conference.-Involved with the planning and implementation of activation activity in The Solheim Cup 2019.-Working operationally alongside the events and exhibitions team to help deliver events such as, Team Scotland Scottish Sport Awards 2018, Regional & National Thistle Awards and VisitScotland EXPO 2019 Show less

  • Events Assistant

    Sept 2019 - Dec 2019

  • Events Graduate

    Sept 2018 - Sept 2019
• 

  Underbelly Limited

  Dec 2019 - Jan 2020

  Ambassador Supervisor

  Worked on delivering the Edinburgh’s Hogmanay 2019 Ambassador Programme across both Torchlight Procession & Street Party. I was responsible for training and managing volunteers across both events.

• 

  Royal Highland and Agricultural Society of Scotland

  Jan 2020 - Jul 2020

  Tradestands Assistant

  I worked on a fixed-term basis until the end of July to manage, book, process and sell 800+ trade stands for the 180th Royal Highland Show – Scotland’s largest outdoor event – now taking place in 2021 due to the ongoing Covid-19 global situation.I worked within the commercial department of the society as part of the trade stand team to support and work closely with my senior peers and management. I was one of the first points of contact for exhibitors who contact the trade team to deal with trade stand enquiries and bookings for the Royal Highland Show. I assisted with onsite visits with exhibitors and took clients through the entire trade stand customer journey using customer relationship management systems and financial tools and software. I was also responsible for building elements of the public facing app for attendees to use when attending the Royal Highland Show. Additional responsibilities included, updating the trade related show updates on the event website using the CMS platform. Show less

• 

  XL Event Lab

  Aug 2020 - Nov 2020

  Event Freelancer

  I worked on a freelance basis with XL Event Lab to deliver operational event services for their series of touring drive in events during covid lockdowns - The Parking Lot Social - taking place around the UK.

• 

  AllSaints

  Nov 2020 - Jan 2021

  Stylist

  *Part time (temporary seasonal) whilst completing PgDip Arts Festival & Cultural Management at Queen Margaret University during COVID-19*

• 

  IOLLA

  Dec 2020 - May 2021

  Optical Stylist

  *Part-time whilst completing PgDip Arts Festival & Cultural Management at Queen Margaret University during COVID-19*

• 

  21CC Group Ltd

  May 2021 - now

  In April 2023, I was promoted to Event Manager to spearhead GC Live’s (sister company) work and involvement in the delivery of an ambitious 100,000 capacity winter portfolio of major public events - produced and promoted by GC Live. To date I have played a key role in the event management, project planning and operations of the following events across Scotland:--Starry Nights at Dean Castle - 13/12/24 to 23/12/24- Event Producer (Planning)-Site Manager (Build/Derig)-Event Manager and JACC Lead (Operational)-Fawkes Festival at Royal Highland Centre - 03/11/24- Event Producer (Planning)-Site Manager (Build/Derig)-Event Control Lead and Event Manager (Operational)-Wondrous Woods at Gosford House - 27/10/23 to 19/11/23 - Assistant Event Producer (Planning)- Site Manager (Build/Derig)- Event Control Lead and Event Manager (Operational)-Fawkes Festival at Gosford House - 05/11/23 -Site Manager (Build/Derig)-Event Control Lead and Assistant Event Manager (Operational)-Christmas Wonderland Presents Starry Nights at Dean Castle - 08/12/23 to 23/12/23-Assistant Event Producer (Planning)-Event Control Lead and Event Manager (Operational) Show less As part of my role at 21CC Group Ltd, I work with the 21CC Events team. I am jointly responsible for event administration, planning and delivery for all of 21CC's client facing events and major events created and delivered in-house by 21CC Group Ltd.The advantage of working to deliver events in-house with other divisions of 21CC Group Ltd, including 21CC Productions and 21CC Fireworks, allows us as an organisation to showcase the diverse range of skills and services we can bring to client-facing events. Show less

  • Event Manager

    Apr 2023 - now

  • Event Coordinator

    May 2021 - Apr 2023
• 

  DF Concerts & Events

  Jul 2022 - Jul 2022

  Box Office - VIP

  TRNSMT Festival 2022 VIP Box Office team

• 

  GC Live

  Apr 2023 - now

  Event Manager