
Ernest Maduma
System Support intern

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About me
Specialist Technical Voice at Standard Bank Group
Education

Torque IT
2017 - 2018IT Technical Support Information Technology
Boston City Campus and Business College
2013 - 2016Certificate Information Technology
Experience

Gijima
Jun 2016 - May 2017System Support intern
Standard Bank Group
Apr 2017 - nowSpecialist Technical Voice
Oct 2022 - nowTechnical Support Engineer
Mar 2020 - Oct 2022Technical Support Consultant
Apr 2017 - Mar 2020
Licenses & Certifications

Microsoft 365 Certified: Collaboration Communications System Engineer Associate
MicrosoftNov 2024- View certificate

Learning to Be Assertive
LinkedInAug 2021 - View certificate

Presenting Technical Information with Stories
LinkedInAug 2021 - View certificate

Managing Team Conflict
LinkedInDec 2021 - View certificate

Microsoft Teams Administration: Plan, Configure, and Deploy
LinkedInFeb 2022 - View certificate

Working on a Cross-Functional Team
LinkedInDec 2021 - View certificate

Creating a Positive Customer Experience
LinkedInNov 2021 - View certificate

Microsoft azure fundamental
MicrosoftNov 2019 - View certificate

Careers in Cloud Computing: IT Pro to Microsoft Cloud Pro
LinkedInAug 2019 - View certificate

High-Stakes Communication
LinkedInDec 2021 - View certificate

Azure Administration: Identities and Governance
LinkedInApr 2021 - View certificate

Compassionate Directness
LinkedInDec 2021 - View certificate

Innovative Customer Service Techniques
LinkedInNov 2021 - View certificate

Conflict Resolution Foundations
LinkedInNov 2021 - View certificate
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Basics of Project Management
International Business Management Institute (IBMI)Aug 2021 - View certificate

Writing with Impact
LinkedInNov 2021 - View certificate

Microsoft Certified: Azure Security Engineer Associate
MicrosoftJan 2022 - View certificate

Working with Difficult People
LinkedInDec 2021 - View certificate

Constructive Candor: Important Conversations with Coworkers, Family, and Friends
LinkedInSept 2021 - View certificate

Customer Service: Managing Customer Feedback
LinkedInAug 2021 - View certificate

Fred Kofman on Managing Conflict
LinkedInNov 2021 - View certificate

Time Management Tips
LinkedInNov 2021 - View certificate

Microsoft Azure: Security Concepts
LinkedInApr 2021 - View certificate

Microsoft 365 Certified: Teams Administrator Associate
MicrosoftApr 2022 - View certificate

Planning for Azure Active Directory
LinkedInMay 2021 - View certificate
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Risk Management
International Business Management Institute (IBMI)Aug 2021 - View certificate

Having Difficult Conversations
LinkedInNov 2021 - View certificate

Microsoft 365 Certified: Teams Administrator Associate
MicrosoftApr 2022 - View certificate

Improving Your Conflict Competence
LinkedInNov 2021 - View certificate
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Change Management
International Business Management Institute (IBMI)Sept 2021 - View certificate

Service Desk Analyst
APMG International - View certificate

Microsoft Certified: Azure Security Engineer Associate
MicrosoftJan 2022 - View certificate

Influencing Others
LinkedInSept 2021 - View certificate

How to Get Great Customer Service
LinkedInNov 2021 - View certificate

Practical Influencing Techniques
LinkedInNov 2021 - View certificate

Microsoft Certified: Azure Security Engineer Associate
MicrosoftJan 2023 - View certificate

Microsoft 365 Certified: Teams Administrator Associate
MicrosoftApr 2022 - View certificate
.webp)
Project Management
International Business Management Institute (IBMI)Sept 2021 - View certificate

Business Writing Principles
LinkedInSept 2021 - View certificate

Azure Administration: Implement and Manage Storage
LinkedInMay 2021
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