Experience

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  Sanchez busquets medical billing services

  Oct 2011 - Jan 2015

  Marketing and social media manager

  • Created and developed marketing campaigns. • Increased profitability in identifying target markets and developing strategies to communicate with them and acquire new clients. • Prepared and managed marketing plans and budgets for the company. • Managed the production of marketing materials, including; flyers, person-to-person promotion, and social media channels. • Traveled to conferences and events related to the target market. • Acquired feedback from target audiences through questioners and managed customer relationships. Show less

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  Aon hewitt

  Oct 2012 - Dec 2013

  • Monitored daily influx of operational data. • Monitored incoming and out going data. • Reported any discrepancy in the reports. • Administered client's Leave of Absence including FMLA, SINOT, Maternity, ACCA, and more.• Managed client's benefits and educated them in how the work and how they can be used.

  • DATA ANALYST

    Oct 2012 - Dec 2013

  • Leave of Absence (LOA) Specialist

    Oct 2012 - Dec 2013
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  Stirling sotheby's international realty

  Jul 2015 - Oct 2015

  Marketing designer

  • Delivered the digital Marketing products and tools to the agents to use in their campaign.• Co-branded all digital designs and Marketing material with InDesign & Photoshop.• Re-sized and airbrush images for client presentations.• Reviewed proofs of the publication and check for errors in the mock-up design before the project is sent to final print.• Loaded templates into all Mailchimp, and prepare active campaign accounts every week for clients and their campaigns.• Assisted with OBJ submission and in-house Printing• Assisted with building listing packages for clients.• Created email signatures for all the agents.• Created e-brochures at a moment’s notice for agents. Show less

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  Gamestop

  Oct 2015 - Oct 2016

  Sales associate

  • Provided world-class customer service by creating a positive experience during the customer's visit to the store.• Promptly processed accurate customer purchases/return transactions via Point-of-Sale (POS) computer system.• Educated customers on the upcoming game offers, and items that were of interest.• Promoted GameStop’s new title reservation program, Power Up Rewards Credit Card (PURCC), and the PowerUp Rewards customer loyalty program.• Assisted Store Manager to achieve and exceed quarterly and daily store goals by keeping an inventory of games and collectibles, opening and closing the store, and organizing the store.• Drive sales and customer loyalty by creating complete, lasting customer solutions. Show less

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  Synchrony

  Jun 2017 - now

  Responsible for proactively contacting newly and existing providers to impart an impactful onboarding experience encompassing CareCredit and Allegro Credit customer financial tools and platforms. ● Coach and share best practices with the Provider Training Team to improve communication with providers.● Conduct live-virtual training sessions via different online platforms such as Microsoft Teams to provide best in class service. ● Identify client training needs to ensure business goals are met: compliance/certification training, skills training and platform use optimization.● Work directly with Provider Experience, Sales, and Allegro leadership to create streamlined processes for clients and the Provider Training team to improve relationships between internal and external stakeholders. ● Cross-functional collaboration with various departments including but not limited to Sales Support, Operations, Enrollments and Surveillance to provide best-in-class client experiences.● Leverage Salesforce, Excel and other programs for data collection and organization to enhance workload management for the Provider Training Team, which is reported to leadership. Show less • Responsible for working escalated Correspondence queues.• Participate in inventory management projects in all systems of records as assigned.• Assist with process account validations.• Audit bankrupt accounts to ensure coding and processing of payments and compliance requirements are met.• Handle escalated bankruptcy cases.• Assist with escalated issues or inquiries from various departments.• Track and audit accounts involved in various steps of the bankruptcy process.• Investigate accounts to identify compliance issues and document resolution.• Participate in the creation and implementation of process improvements projects.• Assist with department job aids and documentation.• Work independently on bankruptcy cases. Show less • Created informational material for educational purposes in this role.• Resolved inquiries regarding Charge Off, Bankruptcy, Probate, Fraud, and legal accounts • Deescalated calls. • Researched and confirm a potential bankruptcy as well as deceased notification and coded account accordingly. • Provided confirmation of settled or paid in full accounts as well as title/lien release and Satisfaction of Judgment.• Resolved workflows for further handling depending on the client's concern/dispute.• Interviewed trained & coached new hires.• Created & provided an effective presentation about new clients.• Other duties as assigned. Show less • Developed the company brand, implemented and managed a site internal communications plan.• Drove the creative and strategic campaigns for the upcoming site, volunteer and formal events.• Created, designed, and distributed internal communications to the site.• Created and presented new training material for communications and branding for managers and employees alike. • Designed communications for various channels including intranet homepage, bulletin boards, digital signage, emails, and newsletter.• Maintained communications channels updated in a timely & updated material, themes, and branding.• Maintained and update the intranet homepage, site calendar of events, newsletter, bulletin boards, monitors/visitor announcements, milestones, etc. Show less

  • Provider Training Specialist

    May 2023 - now

  • Bankruptcy Specialist

    Jul 2019 - Apr 2023

  • Bilingual, Special Customer Processes Specialist

    Jul 2016 - Jul 2019

  • Site Communication Specialist

    Jun 2017 - Jun 2018
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  Gaming access weekly

  Jun 2018 - now

  • Develop a global Community and influencer plan for the company.• Post articles from our writers on our social media channels (Facebook, Twitter & Instagram) with engaging titles.• Improve engagement with the community by replying comments, queries and creating polls of recent and popular topics. • Maintain a positive community reputation across the board.• Monitor and analyze the engagement the post and articles published in the social medias using the bitly. (URL shortening service and a link management platform.) Show less • Provide news coverage of events and announcements in the industry on our website. • Providing the website with accurate, up-to-date news articles.• Collecting and analyzing newsworthy events in gaming, writing objective, factual articles and finding relevant images and/or videos for the article.• Conduct face-to-face interviews with key people among the industry in events and conventions as PAX and E3 Game. • Breakdown video game or/and it's content to provide the reader with an accurate review. Show less

  • Sr. Community Manager

    Jan 2018 - now

  • Staff Writer

    Jun 2018 - now