Candida Baez

Experience

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  The Zucker Hillside Hospital-North Shore LIJ

  Oct 2004 - Apr 2005

  Therapist Assistant- Intern

  The hospital offered an after school program for adolescents which reinforced both vocational and socialization skills. As an assistant I worked alongside the therapist with these daily sessions as well as managing appointments with case managers, social workers and entering daily progress notes.

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  American Medical Alert Corp (AMAC)

  Mar 2007 - Feb 2011

  -Monitored Incoming and outgoing call in queue.-Responsible for handling calls requiring escalation.-Maintained Customer Service Representative Schedules for all shifts. -Responsible for scheduling appointments, dispatching and classifying incoming urgent and non urgent messages for HHC and Beth Israel Medical center.-Liaison for Mount Sinai's Emergency Department and Specialty Consult Services.-Activated Emergency Alerts, Managed Bed Boards and Pre Registered patients into the Emergency Room for Mount Sinai Hospital.

  • Customer Service Supervisor

    Jul 2009 - Feb 2011

  • Customer Service Representative

    Mar 2007 - Jul 2009
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  Tunstall Americas

  Feb 2011 - May 2014

  Client Service Manager

  -Tunstall acquired AMAC in 2009-Managed day to day operations with oversite for over 60 FTE. -Maintained several service lines including HHC, Mount Sinai and Beth Israel Medical Center. -Managed multiple Call Center Sites.-In charge of QA and Key Performance Indicators.-Chief forward face with clients.-Monitoring Call Center Services.

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  Montefiore Medical Center

  May 2014 - Dec 2015

  Operations Manager
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  Jacobi Medical Center

  Dec 2015 - Jun 2017

  Assistant Director
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  Essen Medical Associates

  Jun 2017 - Nov 2018

  General Manager
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  Metro Urgicare

  Jun 2017 - Nov 2018

  General Manager
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  URBAN HEALTH PLAN, INC.

  Nov 2018 - now

  Specialty Department Manager