Ashley Hankin, MPH

Experience

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  Vanguard

  Jan 2011 - Apr 2012

  Client Relationship Associate

  Responded to client inquiries by providing account and plan information from various information systems (VISTA & TIDE), identified client needs/problems with urgency, professionalism, and efficiency; determined alternative solutions; resolved the problem using current workflow procedures, initiated transactions for clients including loans, exchanges, allocations, and terminations, responded to client inquiries pertaining to certain legal, regulatory, and tax-related issues through verbal and written communication, assisted in internal auditing of plan information and the legal department, helped answer customer service emails as a member of the E-mail Back-up Team. Show less

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  Community Volunteers in Medicine

  Apr 2012 - May 2014

  Volunteer Dental Assistant

  Assisted dentists with composites, amalgams, pulpotomy, pulpectomy, crowns, orthodontics, extractions and x-ray film development. Trained and certified new volunteers in daily processes and duties. Organized the “Bear Fair” in conjunction with WCU by collecting stuffed animals for young patients.

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  West Chester University

  Aug 2012 - May 2014

  Graduate Assistant, Department of Health

  Co-investigator that created and implemented the IRB-approved Family Meals Challenge at local YMCA location(s). Compiled research and a literature review for a grant proposal to establish a local Head Start program. Applied for local and state funded grants.Collaborated with College of Health Sciences to assist with Council on Education for Public Health (CEPH) Accreditation. Worked with graduate students for Continuing Medical Education Accreditation.

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  United Way of Chester County

  Jan 2014 - May 2014

  Research Associate

  Worked closely with Activate and YMCAs of Chester County to further develop, implement, and analyze the Family Meals Challenge. Provided direct assistance to the Manager of Agency and Community Relations for various United Way events and activities. Acted as Public Relations Chair for the Color Run to increase community awareness of the event which had nearly 1,000 participants and raised over $25,000.

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  CareFirst BlueCross BlueShield

  Jun 2014 - now

  Manage and lead team of consultants dedicated to spearheading the transition from volume to value.Co-lead the development and negotiation of Maryland Insurance Administration-approved value-based contracts focused on improved quality and outcomes for community and members.Divisional sub-goal lead tasked with creating a provider measurement tool to build and launch a high-performance network.Manage executive-level relationships with internal and external key stakeholders to measure and monitor care delivery.Assess practice capabilities, economics, and other analytics to make practice transformation recommendations that optimize clinical outcomes and quality of care.Collaborate with high priority hospitals and provider organizations to leverage clinical support programs to promote health equity and accessibility in our community.Perform vendor assessment and pilot program management including, but not limited to, the management of COVID-19 Provider Accelerated Payment Program. Show less Consult with nearly 150 primary care physicians and C-suite health system executives, including those from MedStar, Mercy Medical Systems and Johns Hopkins.Analyze trends and patterns of health for nearly 150 physicians and 30,000 patients in order to identify strategies to improve the health outcomes of patients based on evidence-based cost and quality-of-care measures.Provide analysis of overall patient illness burden change, supply hospital and pharmacy cost improvement strategies, identify care coordination opportunities with patients with chronic and co-morbid conditions, and advise improvements on HEDIS, NCQA, and AHRQ based quality measures. Interpret reports utilizing claims data to provide recommendations on provider behavioral changes in terms of specialist referrals, prevention of patient admissions/readmissions, lowering inappropriate ER use rates, and finding gaps-in-care in the patient population.Collaboratively support a team of 15 Care Coordinators in identifying patients that would benefit from enhanced care coordination efforts, as well as assist with determining which specialists, facilities, and resources are designated as best able to realize program goals of improved quality, health outcomes and cost-efficiency. Show less

  • Manager, Practice and Payment Transformation

    May 2017 - now

  • Senior Consultant, Patient Centered Medical Home

    Aug 2014 - May 2017

  • Marketing Communications Representative

    Jun 2014 - Aug 2014