Taylor Roper

Experience

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  Tim Hortons

  May 2013 - Jun 2018

  Team Member

  - Handled cash while working in a fast paced environment.- Worked well under pressure in a team environment while paying close attention to detail.- Provided exceptional customer service while making high quality sandwiches and drinks.

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  Starbucks

  Jun 2018 - Aug 2021

  Shift Supervisor

  - Listens to customer's desires and needs to recommend optimal products.- Enthusiastically engages customers during busy periods to maintain a fun and energetic ambience.- Engenders customer loyalty by remembering personal preferences and allergy information.- Prioritizes drink requests while managing interruptions.- Deploys partners and flexes the play when necessary.- Properly uses all cash management procedures.- Strives for operational excellence and utilizes all operational tools. Show less

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  University of Guelph

  Sept 2018 - Apr 2020

  Peer Note Taker

  - Provided peers with clear and logical class notes to assist those who experience a disability with recalling information they learn in class or who face barriers taking notes for themselves.- Provided notes for the following courses: Molecular Biology of the Cell (MCB 2050), Human Anatomy (HK 3501/2), Micronutrients, Phytochemicals and Health (NUTR 3330), Immunology (MICR 3230), Nutrition, Exercise and Metabolism (NUTR 4210), and Functional Foods and Nutraceuticals (NUTR 4090).

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  Guelph General Hospital

  Sept 2019 - Mar 2020

  Emergency Department Volunteer

  - Completed duties as requested by the Emergency Department Team (i.e. nurses, porters, doctors).- Provided assistance to patients/visitors arriving through the emergency entrance and direct patient flow in the triage area.- Maintained cleanliness in the emergency department.- Liaised with nurses on a patient’s non-medical progress and report to family members.

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  Dental Office

  Jul 2021 - Sept 2023

  Treatment/Financial Coordinator

  - Oversaw the day-to-day financial operations of the dental office. This includes managing accounts receivable, handling insurance claims, and ensuring accurate billing and coding practices.- Explained treatment costs to patients, processed payments, and helped patients navigate their insurance plans. I prioritized patient satisfaction through transparent financial communication.- Strong understanding of dental insurance plans, and I am skilled in verifying coverage, submitting claims, and following up to maximize reimbursement for both the practice and the patient.- Meticulous in reconciled financial records, ensured accuracy, and addressed discrepancies promptly to maintain the financial health of the practice.- Stayed up-to-date with dental insurance regulations and billing codes to ensure that the practice adheres to all legal and ethical standards.- Proficient in dental practice management software and accounting tools, streamlining financial processes and enhancing productivity.- Providing a positive and empathetic patient experience, addressed their financial concerns, and assisted them in finding suitable payment solutions.- Ensured that patients' treatment appointments are scheduled efficiently, taking into consideration their preferences and the availability of dental professionals.- Provided educational materials and resources to help patients understand their treatment options, maintain oral health, and make well-informed choices.- Followed up with patients to address any concerns, answer questions, and provide support throughout their treatment process. Show less

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  Lululemon

  Nov 2022 - Mar 2023

  Educator