Phen Sok

Experience

• 

  Northbridge International School Cambodia

  Jun 2018 - Oct 2018

  Help Desk Technician

  I worked at NISC for 4 mouths is Help Desk Technician such as:👉Support users Laptops, MacBook, iPad, 👉Support Windows, Microsoft office, 👉Install software, printer, projector, and Email.

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  Asia Wiring System

  Oct 2018 - Feb 2020

  Technical Support Engineer

  At here, I am a Technical that responds on product Honeywell such as Fire Alarm, CCTV, Access Control system. More over, I am a presale at office that responds propose BOM, drawing diagrams of project has single line, testing and commissioning other products to resolve problem to customers. More important, when I support outside, I am a technical like consultant, training meet with customers to resolve the problems.

• 

  PROSETH SOLUTIONS CO.,Ltd.

  Jan 2019 - Feb 2020

  IT Support Technical

  Mr. Sok Phen had been working as a IT Support Technical at Proseth Solutions. He responsible for the IT support. These are tasks like Maintenance computer clients, servers, and troubleshooting. Almost He works on project at outside also when customers using the product from company.Best On System (Windows Server)👉Server System Administrator (AD DS, DNS, DHCP, DFS, ISS, GPO)👉Server Migration (Server to Server)👉Cloud Computing And Virtualization (AWS cloud service and Hyper-V)👉Office 365 (admin)👉Migration Gmail to Office 365👉Server Exchange 2016 Show less

• 

  ABA Bank

  Feb 2020 - now

  🥇. Daily Monitor All Existing Card Systems Utilized in ABA Bank.🥇. Monitor All International Payment System Connectivity, and External System Integration.🥇. Issue Solving, Troubleshooting, Issue Record and Tracking.🥇. ATM, CEM, CRM, POS, E-Commerce Merchant Configuration and Key Generation.🥇. Daily Support and Operations for Card System User.🥇. Daily Support and Operations for Payment System Client.🥇. Card System Administrator Task (create/close/block/uncloaked user, reset password, assign role/permission...). Show less . Daily monitor all existing card systems utilized in ABA Bank to ensure the whole system are serviced up and smoothly operated.. Monitor all international payment system integration connectivity and transaction such as VISA/MC/China Union Pay/NBC CSS/E-Commerce etc. and all types of transactions performed by On-Us card and Off-Us card both On-Us terminals and Off-Us terminals.. Provide timely system support to the end users in regard to card system inquiries/issues to ensure smooth card operations.. Provide first line supports and solutions for all card transactions related issues and assign to the right technical personnel to timely solve issues, satisfy customers and avoid any reputational risk associated with it.. Handle and configure in the system for card related machines/functions as following Hardware Security Module (HSM) key generation for new terminals, Configuration for new CRM, ATM and POS Terminal in system, Generating merchant certificate, Modification of merchant setting, Configuration of new E-Commerce merchant in card system.. Record daily issues in ITSM system, which are reported by customers, and update issues status for further keep track and analysis of the issues for improvements.. Install Card System Applications as ticket assigned for specific employees in Card Center Division in timely manner.. Participate and provide feedback in regard to new project testing, project implementation and internal document guideline in order to enhance and kick off the project from development to production.. Provide live monitoring for new system change or new project deployment to timely offer technical supports when needed.. Handle tasks assigned by Line Manager. Show less

  • Senior Card System Operations Officer

    Aug 2023 - now

  • Card System Operations officer

    Feb 2020 - Aug 2023