Rohan Kumar

Experience

• 

  Babel Media

  Sept 2012 - Sept 2014

  Quality Analyst

  • Worked on Multiple platforms Mobile, PC and Game Consoles.• Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity, and other metrics.• Performed Interrupts, Mobile certification and App Store Review Guidelines tests on modules and full software implementations.

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  SaaSfocus

  Sept 2014 - Oct 2019

  • Coordinated with cross-functional teams and provided business analysis for an existing implementation for CRM for a media company to generate manage subscription business Corporate business.• Consulted various Automobile clients for the best practices and implementations of Lead to Retail and after sales process on salesforce.• Attended BPR sessions to analyze the requirements of a Leading engine oil maker. The main Focus was on, creating community to be used by Partners to streamline Lead nurturing process. Show less • Did Requirement Gathering and Implementation of Used Car Module for a Leading Automobile business in the country which involved Lead management for generating prospects who would like to Sell or Buy used Cars. Supported the development of Audi After Sale process which involved the process of feedbacks on Visit case and Exit interviews for Car service.• Provided L2 and L3 Support. Support involved ticket management for tickets being raised by various dealership and providing the resolution within the timelines.• Worked on a real estate business implementation which needed to standardize the sales-up process. The main business was to generate leads from various sources and assign them to Consultants who would further process the lead and convert them into sales. Show less

  • Senior Technical Business Analyst

    Nov 2016 - Oct 2019

  • Business Analyst

    Dec 2014 - Nov 2016

  • Senior Quality Analyst

    Sept 2014 - Dec 2014
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  Cognizant

  Oct 2019 - Aug 2022

  Senior Consultant

  • Service Cloud and FSL implementation for Community Cloud user on the existing salesforce org for a leading engineering company in the country. Challenge here was that the implementation was on community cloud for field service agents.• Implementation of Privacy policy based on a new USA law for a Leading bank in USA. This law targets personal information (as defined in the law) collection and data usage by businesses.• Played role of Senior consultant and Business analyst for Dealer Enrollment process implementation for Leading bank in USA. The key requirement from Client was to have a process in place which would bring down the enrollment cycle of dealer to significantly lesser time. Show less

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  Aethereus

  Aug 2022 - now

  Principal Functional Consultant