Michael Adetunji

Michael Adetunji

Electrical Technician

Followers of Michael Adetunji2000 followers
location of Michael AdetunjiLagos State, Nigeria

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  • Timeline

  • About me

    Technical Support Engineer | Microsoft Azure | Cloud Computing | Virtual Machine | Windows, Mac, and Linux OS | Cyber Security |

  • Education

    • Merus Academy

      -
      SSCE
    • Federal College of Education (Tech) Akoka

      2010 - 2013
      Nigeria Certificate in Education Electrical / Electronics Technology
    • University of Lagos

      2014 - 2017
      Bachelor's degree Mechanical / Automechanics Technology Education
  • Experience

    • Gran Imperio Group

      Jan 2014 - Jan 2016
      Electrical Technician

      • General electrical wiring• Electrical maintenance• Installations of fittings that includes; • Fittings • Sockets • Distribution board amongst other

    • TM Electrical Engineering Service

      Jun 2016 - Feb 2022
      Electrical Engineering Services

      Service includes: • All kinds of Electrical Wiring ( Full conduit, Half Conduit, Surface, and Trunking) • General Electrical Wiring and Installation (Residential and commercial) • Inverter Installation and Maintenance• Batteries • Procurement of Appliances • General Project Supervision

    • Systems Intelligenz

      Jan 2020 - Mar 2022
      System Engineer

      • Audiovisual systems integration for residential and commercial --which includes; • Boardroom, Meeting room, Conference room and Training room setup • Home cinema • Smart home integration [Home Automation] for residential and commercial • Lighting Automation • Sound system • Telephoning system • Cctv system • Blind, gate and door automation• Setting up / Configuration / Programming of devices --which includes; • Programmable keypad (Crestron, Lutron etc) • Control module (MC4 R, RMC 4, Crestron PYNG etc) • Processor (Crestron Cp3, Cp4 etc) • Router • Switch (Cisco, TP Link, Ubiquiti etc) • Access Point amongst others Show less

    • Microsoft

      Apr 2022 - Jul 2024

      • Provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs.• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.• RBAC, Active Directory management, Identity and Multi factor authentication administration (Azure AD, OAuth). • Identity and Access Management (IAM).• Authentication and Authorization. Show less

      • Microsoft Azure Technical Support Engineer L2 (via TeK Experts)

        Aug 2023 - Jul 2024
      • Microsoft Technical Support Engineer L1 (via TeK Experts)

        Apr 2022 - Jul 2023
    • Clario

      Aug 2024 - now
      Technical Support Specialist

      • Support and provide world-class customer service to subscribers on macOS and all supported operating systems via chat, email, or remote connection.• Downloading, installation, activation, and updating of supported applications on all supported operating systems.• Identify and assess customers' needs to achieve satisfaction and retain patronage.• Handle and resolve customer complaints within an acceptable time frame.• Troubleshoot software-related issues on Windows and macOS systems and collect logs when necessary. Show less

  • Licenses & Certifications

    • Azure Administration: Identities and Governance

      LinkedIn
      Dec 2023
      View certificate certificate
    • Technical Support Fundamentals

      Google
      Nov 2023
      View certificate certificate
    • Q-SYS Control 101

      QSC
      Sept 2021
    • Dante Certification Level 2

      Audinate
      Jun 2021
    • Microsoft 365 Essential Training for Administrators (2021)

      LinkedIn
      Nov 2023
      View certificate certificate
    • Crestron Fundamentals Commercial (CTI-CFC)

      Crestron Electronics
      Jul 2021
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Oct 2022
      View certificate certificate
    • Dante Certification Level 1

      Audinate
      Apr 2021
    • Q- SYS QSC Certification Level 1

      QSC
      Sept 2021
    • Career Essentials in System Administration by Microsoft and LinkedIn

      Microsoft
      Oct 2023
      View certificate certificate