Michael Adetunji

Experience

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  Gran Imperio Group

  Jan 2014 - Jan 2016

  Electrical Technician

  • General electrical wiring• Electrical maintenance• Installations of fittings that includes; • Fittings • Sockets • Distribution board amongst other

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  TM Electrical Engineering Service

  Jun 2016 - Feb 2022

  Electrical Engineering Services

  Service includes: • All kinds of Electrical Wiring ( Full conduit, Half Conduit, Surface, and Trunking) • General Electrical Wiring and Installation (Residential and commercial) • Inverter Installation and Maintenance• Batteries • Procurement of Appliances • General Project Supervision

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  Systems Intelligenz

  Jan 2020 - Mar 2022

  System Engineer

  • Audiovisual systems integration for residential and commercial --which includes; • Boardroom, Meeting room, Conference room and Training room setup • Home cinema • Smart home integration [Home Automation] for residential and commercial • Lighting Automation • Sound system • Telephoning system • Cctv system • Blind, gate and door automation• Setting up / Configuration / Programming of devices --which includes; • Programmable keypad (Crestron, Lutron etc) • Control module (MC4 R, RMC 4, Crestron PYNG etc) • Processor (Crestron Cp3, Cp4 etc) • Router • Switch (Cisco, TP Link, Ubiquiti etc) • Access Point amongst others Show less

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  Microsoft

  Apr 2022 - Jul 2024

  • Provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs.• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.• RBAC, Active Directory management, Identity and Multi factor authentication administration (Azure AD, OAuth). • Identity and Access Management (IAM).• Authentication and Authorization. Show less

  • Microsoft Azure Technical Support Engineer L2 (via TeK Experts)

    Aug 2023 - Jul 2024

  • Microsoft Technical Support Engineer L1 (via TeK Experts)

    Apr 2022 - Jul 2023
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  Clario

  Aug 2024 - now

  Technical Support Specialist

  • Support and provide world-class customer service to subscribers on macOS and all supported operating systems via chat, email, or remote connection.• Downloading, installation, activation, and updating of supported applications on all supported operating systems.• Identify and assess customers' needs to achieve satisfaction and retain patronage.• Handle and resolve customer complaints within an acceptable time frame.• Troubleshoot software-related issues on Windows and macOS systems and collect logs when necessary. Show less