Rita Jackson, MS, BBA, CMCP, CTOI, EMD-Q, LSSGB

Experience

• 

  National Bank of Commerce

  Jan 1987 - Jan 1994

  Responsible for pulling and filing the updated trust records for the trust officers in the office. Responsibilities included data entry of financial data from checks and deposit slips. Processed incoming imaging files. Balanced individual transactions and overall balancing of accounts was an important component. In this position ten key by touch was required to complete daily tasks with a high accuracy rating.

  • Trust Clerk

    Jan 1991 - Jan 1994

  • Item Processing Specialist

    Jan 1987 - Jan 1991
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  City Of Memphis Fire Dept

  Oct 1994 - Oct 2007

  I was responsible for dispatching all emergency calls received to ensure the equipment was dispatched and responded to the correct location. It was my responsibility to administer employee discipline when necessary and warranted. I performed management duties in the absence of the Shift Watch Commander. I received and processed emergency calls for Emergency Medical Services and Fire related incidents. I transmitted and dispatched emergency companies to the citizens of Memphis and surrounding areas. Rendered courtesy and professionalism to all internal and external customers.

  • Fire Alarm Senior Operator

    Oct 2003 - Oct 2007

  • Fire Alarm Operator

    Oct 1994 - Oct 2003
• 

  City Of Memphis Fire Dept

  Mar 2014 - now

  Responsible for the overall operational effectiveness and efficiency of personnel for Memphis Fire Communcations Center. My primary focus was to ensure that all calls were received and processed expeditiously with efficiency and professionalism to all internal and external customers and the citizens of the City of Memphis. My supervisory duties included correcting any administrative, logistical and operational issues that occurred. I resolved any complaints/concerns with confidentiality and integrity. I supervised and administered administrative investigations and recommended appropriate action for subordinates. Rendered responses to the media for newsworthy events, questions concerns. Show less Presented curriculums utilizing various instructional techniques such as videos, lectures, group discussions, peer instructors, team exercises, and role play simulations. Worked closely and partnered with Quality Assurance Unit to develop a training criteria and curriculum base for emergency medical dispatch. Facilitated training classes; keeping personnel informed of changes to the policies, procedures and overall operations. Supervised the operations of shift personnel/probationary employees. Managed and maintained personnel records and annual leave including shift schedules to ensure adequate staffing for daily operations. Facilitated the required monthly Medical Dispatch Review committee meetings. Assisted and coordinated the submission of the Accreditation for the Communications Center with proficiency ensuring accuracy. Show less

  • Administrative Watch Commander

    Jan 2023 - now

  • Watch Commander

    Aug 2007 - Dec 2022

  • Training Watch Commander

    Mar 2014 - Apr 2016