Pawan Lathwal FMP®

Experience

• 

  Setiya Nurshing home

  Apr 2001 - Jun 2003

  Compounder

  Learnt about medical industry and played a compounder role and managed day-to-day operational opportunities.

• 

  Metro Hospital Trauma Center

  Jul 2003 - Sept 2005

  Medical Assistant Night operations

  Played night specialist medical assistant role, Handling emergencies, temporary plaster, stitching, bandage, doing x-ray, injections as per criticality, and care of admitted patient and giving their routine medicines.

• 

  G4S

  Sept 2005 - Mar 2006

  Security Guard

  Positioned all area Reception, main entry, exits, transport pick-drop area, parking area.

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  Impressions Services (P) Limited

  Mar 2006 - Feb 2010

  Executive Mailroom cum Support Services

  I worked in the Shared Services department at Sapient and Hewitt Associates client sites.

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  Genius Consultants Limited

  Mar 2010 - Apr 2011

  Executive Helpdesk

  Managed Facilities Services (Aon Hewitt)

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  Datacore Technologies

  May 2011 - Nov 2011

  Executive Administration

  I managed soft, technical, and security services at a client site (Patni Computers)

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  Aon

  Nov 2011 - Jan 2014

  CRE Administrator (Pan India)

  I managed PAN-India occupancy/space management and business expansion.

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  JLL

  May 2014 - Nov 2015

  Senior Executive Facilities

  At a well-known Ericsson Telecommunications company, I played site lead role for IFM Services.

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  Cushman & Wakefield

  Nov 2015 - Sept 2016

  Key Account Manager (PAN India)

  I headed India IFM Services at International BPO (Vertex International BPO), FM Strategy, Operations, and Delivery for a leading international BPO (Vertex) client organization in India spanning across 9 locations and 13 offices spread across 850K sq ft. Lead a team of 10+ resources, 210 indirect resources, and 38 contractors with a P&L accountability of INR 120 million (USD $1.87 million).

• 

  ISS Facility Services India Private Limited

  Feb 2017 - May 2018

  I established FM SOPs for the Reliance Dahej - Gujarat Manufacturing and Chemicals Plant. I headed Reliance Jio North and Central India FM Operations, the largest startup in the world, Critical Equipment Maintenance,FM Procurement and Third-Party Business An in-house team manages 1.91 million sq ft. with a P&L accountability of INR 120 million (USD $1.67 million) and end-to-end facility services.

  • Senior Manager Operations

    Feb 2018 - May 2018

  • Key Account Manager (Northern India)

    Feb 2017 - Feb 2018
• 

  CBRE

  Jul 2018 - now

  I built the best IFM team possible for a premium Global Financial Institute/banking client Citi Group&Credit SuisseThe key responsibility of this role is to ensure a high level of client satisfaction, establish and manage the service delivery team, delivering key regional initiatives whilst ensuring consistency in processes, system’s & reporting. The role also ensures efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the Client throughout the India region, achieving the client’s regional outsourcing objectives in cost savings, consistency, and risk management.• Handling portfolio size of a Million Sq.Ft Area for Facilities and Workplace real estate operationsfor India region with end-to-end solutions• FM Function with P&L Management, Budgeting, Costing• Supporting business with Real estate strategies and planning, Portfolio, Transactions, leasing, fitouts and projects• Planning Vendor Management-Costing for Supplies/Deliveries• Innovation is needed to bring in efficiencies and avoid costs. Maintain team motivation and work on skill development, Customer centricity approach• Participate in the account's expansion and mgmt while serving as a trusted advisor to the client, providing creative and innovative solutions to complex account objectives• Serves as the primary point of contact for overall account operations, ensuring complete contract compliance and governance. This includes reaching all KPIsresponsible for financial performance by setting appropriate operational goals while developing capital and operating budgets• Liaoning with Landlords and OEM Vendors for Smooth Operations, Building Compliance, Outsourced manpower for Security, House Keeping & Pantry Functions, Grooming & Training for outsourced manpower, Employee Engagement (E-SAT), Electromechanical, HVAC, UPS, and other Critical Equipment Mgmt (CEM), AMC, Asset Mgmt /PPM Planning Calendar for Critical assets Show less At the client IT organization (Keysight Technologies), I established the India IFM team.As a key account manager, All the functions must work closely together to achieve the committed company gross margins and revenue. spearheaded initiatives to bring in efficiencies, avoid costs, and increase the gross margin along with the above-mentioned base business. built very effective teams and kept them highly motivated and driven through a fit-for-purpose training regimen and correct empowerment. across 6 locations 7 offices cover a total of 3 lac square feet. Lead a team of 4+ resources, 114 indirect resources, and 25 suppliers with a P&L accountability of INR. 150 million (USD $2 million).Accomplishments--Driven FM cost optimization to the tune of INR 3 million (USD $40K) in FY21.-Governance and implementation of SOP for the new facility.-Boosted employee morale and engagement by improving annual survey scores on compliance, simplification, and strategy. Labor compliance scored from 60% to 90%.-Manesar Office transitions to Unitech Cyber Park, 158K sqft, in a span of 30 days.-New business established in Kolkata; -West Bengal size of 42K sqft, and take over the facility without incident, despite union involvement.-Initiated and oversaw the consolidation of major suppliers across India's facilities. Potential savings of INR 450K ($6K).- Plan and schedule individual or team assignments to achieve the pre-set goals within the time, quality, and cost parameters.- appreciated and honored by the client's global security director; no business impact (India), regardless of the COVID situation; effectively managing the India security transition.-Given organic revenue growth of 90% and the size of the CBRE/Vendor team.-Achieved INR 1,600 million (USD $214.5 million) project target.-Prompted by EHS implementation in India, the EHS score increased from 50% to 90%.-Instilled stakeholder trust - Employee engagement survey scores ranged from 2.6 to 4 (on a 5-point scale) Show less

  • Regional Facilities Manager (North & East India)

    Nov 2023 - now

  • Senior Manager Facilities (West India)

    Apr 2022 - Oct 2023

  • National Key Account Manager

    Jul 2018 - Mar 2022