Khodor Taki

Experience

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  Construction Machinery Center Co. LLC

  Jun 1993 - Jun 2006

  Service Technician

  Accomplish Customer Service human Ressource objectives, by Recruiting , selecting , orienting , Training , assigning , scheduling , disciplining employees , communicating job expectations , planning Monitoring , reviewing job contributions , planning compensation Actions, enforcing policies and procedures.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, identifying customer service trends, determining system improvements, implementing change.Meets customer service financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.Determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices, analyzing information and applications. Show less

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  Qatar Tractor & Equipement co

  Jun 2006 - Oct 2011

  After Sales Service Division Manager

  Accomplish Customer Service human Ressource objectives, by Recruiting , selecting , orienting , Training , assigning , scheduling , disciplining employees , communicating job expectations , planning Monitoring , reviewing job contributions , planning compensation Actions, enforcing policies and procedures.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, identifying customer service trends, determining system improvements, implementing change.Meets customer service financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.Determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices, analyzing information and applications. Show less

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  Putzmeister

  Nov 2011 - now

  Putzmeister Middle East After Sales & Services Manager

  Accomplish Customer Service human Ressource objectives, by Recruiting , selecting , orienting , Training , assigning , scheduling , disciplining employees , communicating job expectations , planning Monitoring , reviewing job contributions , planning compensation Actions, enforcing policies and procedures.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, identifying customer service trends, determining system improvements, implementing change.Meets customer service financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.Determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices, analyzing information and applications. Show less