Samuel Philips Gera - Director of Support at Lucent University

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Samuel philips gera

Hyderabad, Telangana, India

+91 xxxx xxxxx

[email protected]

222 followers

Timeline
May 2011 - Jul 2012
Technical Support Associate
Wipro
Nov 2012 - Nov 2013
Client Technical Support Associate
Dell Technologies
Apr 2014 - Jul 2019
Technical and Process Coach
Unisys India
Hyderabad, Telangana, India
Aug 2019 - Feb 2020
Community Volunteer
Various organizations (NGOs, institutes, businesses)
Mar 2020 - now
Content Publisher
Grace Embedded
Current Company
Feb 2021 - now
Director of Support
Lucent University
About me
Director of Support at Lucent University
Education
- Mizoram university
  -
  Master of business administration - mba
- Mguniversity
  -
  Bachelor of business administration - bba
Experience
- Wipro
  May 2011 - Jul 2012
  Technical support associate
- Dell technologies
  Nov 2012 - Nov 2013
  Client technical support associate
- Unisys india
  Apr 2014 - Jul 2019
  - Technical and Process Coach
    Dec 2016 - Jul 2019
  - Service Request Management and Level 2 Analyst
    Sept 2015 - Nov 2016
  - IT Service Desk Analyst
    Apr 2014 - Aug 2015
- Various organizations (ngos, institutes, businesses)
  Aug 2019 - Feb 2020
  Community volunteer
- Grace embedded
  Mar 2020 - now
  Content publisher
- Lucent university
  Feb 2021 - now
  - Director of Support
    Mar 2022 - now
  - Support Manager
    Feb 2021 - Feb 2022
Licenses & Certifications
- Teaching english as a foreign language (tefl)
  World tesol academy
- Certified lean six sigma green belt
  Exemplar global, inc.