Samuel Philips Gera

Samuel Philips Gera

Technical Support Associate

Followers of Samuel Philips Gera237 followers
location of Samuel Philips GeraHyderabad, Telangana, India

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  • Timeline

  • About me

    Director of Support at Lucent University

  • Education

    • Mizoram University

      -
      Master of Business Administration - MBA
    • MGUniversity

      -
      Bachelor of Business Administration - BBA
  • Experience

    • Wipro

      May 2011 - Jul 2012
      Technical Support Associate
    • Dell Technologies

      Nov 2012 - Nov 2013
      Client Technical Support Associate
    • Unisys India

      Apr 2014 - Jul 2019
      • Technical and Process Coach

        Dec 2016 - Jul 2019
      • Service Request Management and Level 2 Analyst

        Sept 2015 - Nov 2016
      • IT Service Desk Analyst

        Apr 2014 - Aug 2015
    • Various organizations (NGOs, institutes, businesses)

      Aug 2019 - Feb 2020
      Community Volunteer
    • Grace Embedded

      Mar 2020 - now
      Content Publisher
    • Lucent University

      Feb 2021 - now
      • Director of Support

        Mar 2022 - now
      • Support Manager

        Feb 2021 - Feb 2022
  • Licenses & Certifications

    • Certified Lean Six Sigma Green Belt

      Exemplar Global, Inc.
    • AI Essentials

      Google
    • Teaching English as a Foreign Language (TEFL)

      World TESOL Academy
  • Honors & Awards

    • Awarded to Samuel Philips Gera
      CSAT Performer Unisys | Ashland Jul 2015
    • Awarded to Samuel Philips Gera
      Extra Miler | Knowledge Base Optimization Project Unisys | Henkel Jun 2015
    • Awarded to Samuel Philips Gera
      Customer Hero | 10 Diamond Service Dell Oct 2013
    • Awarded to Samuel Philips Gera
      Best Trainee Dell Apr 2013