Deep Enrich
Samuel Philips Gera
Technical Support Associate
237 followers
Hyderabad, Telangana, India
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About me
Director of Support at Lucent University
Education
Mizoram University
-Master of Business Administration - MBA
MGUniversity
-Bachelor of Business Administration - BBA
Experience
Wipro
May 2011 - Jul 2012Technical Support Associate
Dell Technologies
Nov 2012 - Nov 2013Client Technical Support Associate
Unisys India
Apr 2014 - Jul 2019Technical and Process Coach
Dec 2016 - Jul 2019Service Request Management and Level 2 Analyst
Sept 2015 - Nov 2016IT Service Desk Analyst
Apr 2014 - Aug 2015
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Various organizations (NGOs, institutes, businesses)
Aug 2019 - Feb 2020Community Volunteer
Grace Embedded
Mar 2020 - nowContent Publisher
Lucent University
Feb 2021 - nowDirector of Support
Mar 2022 - nowSupport Manager
Feb 2021 - Feb 2022
Licenses & Certifications
Certified Lean Six Sigma Green Belt
Exemplar Global, Inc.
AI Essentials
Google
Teaching English as a Foreign Language (TEFL)
World TESOL Academy
Honors & Awards
- Awarded to Samuel Philips GeraCSAT Performer Unisys | Ashland Jul 2015
- Awarded to Samuel Philips GeraExtra Miler | Knowledge Base Optimization Project Unisys | Henkel Jun 2015
- Awarded to Samuel Philips GeraCustomer Hero | 10 Diamond Service Dell Oct 2013
- Awarded to Samuel Philips GeraBest Trainee Dell Apr 2013
Languages
- enEnglish
- hiHindi
- teTelugu
- taTamil
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