Deep Enrich
Vigneswaran Chandrasekar
Senior Application Support Analyst
154 followers
Toronto, Ontario, Canada
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About me
Technical support analyst
Education
Sri Venkateswara College of Engineering
2011 - 2015Bachelor's degree Electrical and Electronics Engineering
Humber College
2019 - 2019Wireless Teleccommunication Telecommunications Engineering
Experience
Accenture
Aug 2015 - Dec 2018Senior Application Support AnalystUnix Shell Scripting: Production Support at end to end level. Proposed ideas to automate monotonous processes. Reduce/Maintain Auto tickets in shell scripts. Reduced team effort by creating monitoring scripts. Provide root cause analysis for any issue. Resolve user queries in ticketing tool on daily basisSQL Database Experience:Basics of SQL working and testing scripts.
XPO
Mar 2020 - Aug 2021Senior Application Support Analyst
HCLTech
Sept 2021 - Nov 2022Information Technology Support Team Lead
University Health Network
Dec 2022 - nowTechnical Support Analyst
Licenses & Certifications
ITIL® 4 Foundation Certified in IT Service Management
PeopleCertJun 2024- View certificate
Microsoft Certified: Azure Database Administrator Associate
MicrosoftNov 2022
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