Tim Horton

Experience

• 

  University of Missouri

  Jun 2000 - Jul 2007

  Agronomy/Horticulture Specialist

  • Agronomy Specialist and Regional Horticulture Specialists for East Central region• Introduced innovative education programs to farmers to assist in farm management and exposure to cutting edge agriculture practices. • Rapid response to emerging needs of farmers and homeowners.• Coordinated and taught Master Gardener Program with group of 70+ volunteers.• Created innovative educational programs that benefited groups of the community: o Gardening program to encourage healthy habits, adaptive & ergonomic gardens• Outstanding Agriculturist Award recipient for excellence in outreach & education• International Society of Arboriculture Certified Arborist Show less

• 

  Monsanto Company

  Aug 2007 - Jan 2019

  • Led team of Product Managers and Product Specialists that launched collaboration tools to ~26k global employees (Skype for Business, Office 365 Suite, Yammer, Teams)• Created comprehensive IT user experience measurement system that was adopted across IT platforms • Measured broad spectrum of user experience, including user satisfaction, adoption, engagement, retention and task success using IT tools• Using metrics to drive actions that improved user experiences and ensure desired behavior changes through IT tool adoption• Used metrics to drive change and adoption tactics within organization• Built IT Early Adopter initiative to emphasize behavior changes and drive IT tool adoption• Global team encompassing over 100 business influencers to liaise between IT and business • Provided user feedback, built business partnerships and drove adoption of IT tools• Defined strategies for endpoint digital products to support business objectives• Oversaw introduction of products to ecosystem from conception through retirement• Drove product adoption, change management and user experience Show less • Certified ProSci ADKAR Change Management practitioner• Led launch & adoption team and defined change management strategy for suite of IT productivity and collaboration tools, including Office 365, WebEx, virtual desktop, Yammer• Developed full launch/change management strategies based on ADKAR methodologies that aligned with industry change management practices to ensure adoption of new IT solutions• Data-driven adoption success tracking through KPI monitoring, Net Promoter (NPS) benchmarks• Developed and led Office 365 Change Management Strategy• Created first-ever employee Customer Care team to provide tool and behavior coaching to end users during IT system changes• Proactive approach to delighting employee customers by ensuring a higher quality deployment and IT change experience• Provide tactical assistance, train and encourage adoption on an on-going basis• Trend analysis for communication and training needs Show less • Led team of Product Specialists, focusing change management for R&D IT Field platforms, aligned with global business and IT strategies• Incorporated industry best practices and methodologies to enable successful deployment, training and documentation to drive user adoption• Drove organization-level leadership development and culture improvement initiatives through participation in Extended Leadership Team• Drove cross-functional ‘virtual team’ of Monsanto IT Launch & Delivery teams in effort to drive best practices and IT collaboration to improve overall Monsanto IT experienceo Developed adoption plans for software launch initiatives to ensure adoptiono Business workflow testing, training, support readiness and communication• Led team of Customer Advocates, focusing on the Regulatory, Trait Field Solutions, Biotech Pipeline and Molecular Breeding business unitso Matrix with Breeding, Tech Dev and Vegetable Customer Advocate teamo Matrix with Global R&D IT Delivery Teams• Consultative relationships with business constituents to increase partnerships with IT Show less

  • Group Product Manager

    May 2016 - Jan 2019

  • Enterprise Productivity Launch & Adoption Lead

    May 2015 - May 2016

  • Discovery & Lab Customer Advocate Team Lead

    Oct 2012 - May 2015

  • Reg/Compliance L&S Team Lead

    Aug 2009 - Oct 2012

  • Field Testing Application Launch & Support

    Aug 2007 - Aug 2009
• 

  Bayer Business Services

  Jan 2019 - Mar 2020

  • Leading user-centered approach for Workplace endpoint integration of ~26K employees into Bayer ecosystem (Exchange/Outlook, Skype, OneDrive, Mobility)• Created and leading cross-functional UX team that includes UX researcher, change management, communications and data visualization experts• Organized End User Experience strategy to map, measure and monitor the migration experience to ensure a smooth transition• Demonstrated tangible results and value through user experience dashboards that included user satisfaction, key usage metrics and task success• Defined the integration user experience via end user journey maps• Conducted user focus groups, surveys and employee interviews to proactively and continuously gather user sentiment to drive improvements• Developed comprehensive user preparation plan for the migration based on industry-proven strategies while addressing company-specific needs and challenges• Awareness campaigns, leadership sponsorship, targeted messaging & materials to ensure successful transition to Bayer systems• Developed post-migration change management plan built upon the migration experience that balanced employee needs and readiness for change with IT initiatives• Identified key metrics that measured the user experience and determined the readiness of the workforce to adopt new tools• Encouraged user behavior changes that would result in better collaboration experiences and higher productivity after migration• Created post-migration adoption plan that balanced user needs with IT strategy by encompassing user sentiment (emotions, readiness for change) and business needs• Created user-centric approach to introducing new tools and ways of working by focusing on employee value in using new tools• Managed resistance – Identified barriers and created strategies to overcome Show less

  • End User Experience & Change Management Lead

    May 2019 - Mar 2020

  • End User Experience & Change Management Lead

    Jan 2019 - Mar 2020
• 

  Federal Reserve System

  Mar 2020 - now

  • Technology Adoption Manager

    Jan 2021 - now

  • Experience & Adoption Manager at Federal Reserve System

    Mar 2020 - Dec 2021