Simone Morris CMgr MCMI

Experience

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  First Choice Holidays and Flights

  Jan 2002 - Jan 2003

  Overseas Representative

  Responsible for the provision of customer service, complaints handling within various types of accommodation.Developing sales strategies that would support the achievement of both individual and company revenue targets within a highly competitive environment.

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  Scottish Power

  May 2003 - Jan 2006

  Customer Service Representative

  Responsible for resolving escalated customer complaints, account management, and involved with short, medium and long term customer service projects with other business areas.

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  SQA – Scottish Qualifications Authority

  Jan 2005 - Jun 2015

  Responsible for managing a team of 7 Business Development Consultants, who account manage small to medium employers and training providers throughout the UK.Work collaboratively with training providers, employers and third sector organisations in the Falkirk, Clackmannanshire and Stirling regions in supporting their needs and future aspirations in training and development.Involved in the development, implemention and management of strategies to support the successful growth of SQA's brand in both national and international markets. Show less

  • Regional Manager

    Aug 2012 - Jun 2015

  • Business Development Consultant Team Leader

    Apr 2010 - Sept 2012

  • Business Development Co-ordinator

    Dec 2009 - Mar 2010

  • Customer Services Executive

    Jan 2005 - Dec 2009
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  Chartered Management Institute

  Jun 2015 - now

  Managing a portfolio of strategic partners across the UK, who offer CMI-accredited learning programmes and qualifications in management and leadership and/or coaching and mentoring. I act as the primary point of contact and project manager for the implementation of partner contracts, ensuring compliance with the funding and EPA requirements of the apprenticeship standards in England. I also support the achievement rates and quality of the learning programmes, and facilitate the access and use of the CMI resources by partners and their learners. Show less Working with the Armed Forces to provide leadership and management opportunities. Our experience of providing accreditation for the Armed Forces training and development programme is extensive. CMI qualifications in management and leadership and/or coaching and mentoring are the “qualification of choice” for many in the Armed Forces. Its unique status means a CMI qualification is recognised as the gold standard by civilian employers both in the UK and overseas.We provide the opportunity for Armed Forces personnel to register for qualifications that are accredited directly to career development courses and some coaching and mentoring courses. Our qualifications are a great way of evidencing your command and leadership skills throughout your career progression in the Armed Forces as well as benchmarking the practical application of your skills against civilian management requirements enhancing your employability and boosting your earning potential.By taking a CMI qualification you’ll also receive a year’s free membership and access to extensive online professional and career development tools, together with our magazine Professional Manager, networking and mentoring opportunities and the opportunity to achieve the coveted Chartered Manager award. Show less The CMI works with business and education to inspire people to unleash their potential and become skilled, confident and successful managers and leaders. In fact, CMI has more than 60,000 people training to be better leaders right now across our partnership network in the UK and internationally.Backed by a unique Royal Charter, CMI is the only organisation able to award Chartered Manager status - the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace. CMI’s thought leadership, research, events and online resources provide practical insight about critical issues for its 100,000 plus members and any professional looking to improve their results; create diverse high-performing teams and nurture the next generation of managers and leaders.#BetterManagers #GetChartered Show less

  • Associate Head of Engagement

    Jun 2024 - now

  • Engagement Manager

    Apr 2019 - Jun 2024

  • MOD Strategic Relationship Manager

    Feb 2019 - May 2019

  • Partner Relationship Manager

    Jun 2015 - Apr 2019