Mark Zou

Experience

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  The Epoch Times

  Mar 2000 - now

  Advisory Consultant in Advertising Design / News Photography (Volunteer)

  Facilitated the establishment and growth of The Epoch Times news media agency in Florida state by providing expertise in marketing, business development, graphic design, photojournalism and technology Provided intensive graphic design and photography training for internal professional service staffFacilitated the established and growth of the organization by providing know-hows in the advertising industryActed as a business development consultant by attending weekly sales and marketing status meetingCollaborated and led the internal professional service team working on demanding design works for important customers (Automobile, Tourism, Realty Builders and Event Promoters) and the company's big scale promotional projects Involved as the local senior news photographer, providing stock photos and news event images for the organization (online and print) Show less

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  TIBCO Software

  Jan 2001 - Dec 2001

  Localization / Product Quality Assurance Engineer

  Assisted with internal technical support, acting as product defect reporting liaison between Tibco QA engineering department and Ariba's Ariba Buyer engineering groupPerformed Tibco product integration quality assurance testing before new product release datesProvided enterprise level software integration testing support between clients' products, including Ariba Buyer 7.0+ and Oracle Financials 11 / 11i, through the use of Tibco's adapter Analyzed and tracked defect issues daily with Vantive and Siebel thin client interfacePrepared testing environment configurations for product testing on Windows 2000 Server, Sun Solaris 8 and HP-Unix machines Integrated and installed products on monthly basis, assisting with language encoding configurations on multiple systems and DBsDeveloped and documented testing specifications for product integration testing individually and/or in a team-supported environment. Modified and updated existing test plan scenarios for new releasesDocumented and reported product bugs to management/client within an 8-hour time frame, following an intensive troubleshooting phaseAssisted in troubleshooting and resolving problematic issues, such as data integrity, dysfunctional data transactions and push/pull, within the project time frameActively participated in weekly status quality assurance meetings, reporting to quality assurance management, with solution objectives in mind Analyzed multi-language data transaction testing (in English, Chinese Traditional/Simplified and Japanese) for data integrity, according to new releases. Utilized in-house talent to resolve specialized issues efficiently through oral and electronic communication. Assisted in coordinating and supporting team members in numerous projects and urgent situations needing teamwork-driven mentality Show less

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  China Travel Service Inc

  Oct 2004 - Jan 2006

  Graphic Design and Desktop Support Administration

  Provided creative graphic design work for the company website development and print ad designs for well-known travel industry publications. Supported internal end users with timely desktop administration support. Assisted marketing manager with effective marketing decisions. Worked with print shop to produce quality print output.Assisted the development of the company new website with web structure layout, graphic designs and web coding Supported Marketing department with effective promotional and advertising work and decision making with years of graphic design expertiseProduced timely quality advertising designs in many well-known travel publications, helped to boost group travel tours selling by 35%Performed internal end user desktop administration support to users' satisfactionThe Epoch Times (Non-profit Show less

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  Ventana Medical Systems (BioImagene Inc)

  Jul 2007 - Mar 2010

  Senior Applications Engineer/Account Management

  Performed blackbox software testing - company's LIMS application, advanced research tissue imaging analysis application/applicationsExecuted routine systems installation set-up - Java environment-based applications, Oracle database installation and company specialized applications Supported hardware engineering group to set-up, build, test and deploy cutting edge digital pathology tissue scanning instrumentation, carried out its related software and hardware stress tests, apropos to cancer researchCreated and archived technical documentation for internal Technical Solutions Group workflow and recorded and updated online bug tracking tool dailyProvided daily technical on-line and phone support to clients, guaranteeing a 95 to 100% rate of accuracy, maintained a rate of response averaging under an hour Established on-site deployment, strategy and scheduling with internal software engineering team, providing solutions for customer's customized needs/demands - teleconferencing with customer to fulfill minimum deployment requirements, with their ultimate needs in mind, project planning from in-house testing to deployment, to on-site implementation and finalized contractual commitmentMinimized customer's operation downtime onsite and offsite, through effective support and attaining customer satisfaction at a rate of 90% +Collaborated with regional sales team and VP to establish new accounts, communicate potential clients needs, provide and update progress status information to ensure that customer's needs were being addressed and metChosen by the company as technical liaison to interact with challenging clientele and events under pressure and assisted the organization in acquiring a number of mult-million dollar accounts Show less

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  STAT Imaging Solutions

  May 2011 - Mar 2012

  Medical Records Verification Specialist

  Knowledge utilizing DataCap and Fujitsu documentation imaging equipments digitizing hospital patients' documentations Verify and optimize medical records categorization integrity base on HIPPA guidelinesMeet production 24 hour turnaround time expected by clientsAbility to multitasking and adapt to different internal jobs tasks according to internal operation necessity as a team player

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  Goodwill Industries of Southwest Florida

  Sept 2013 - Sept 2014

  Electronics/Computer Refurbishing Department Manager

  Created, developed, managed and supplied Tech Zone Store with product and service; Streamlined, managed and maintained daily operations by providing Tech Zone store, eCommerce on-line store and satellite retail stores with guaranteed finished product; Created and devised schematic foundation for internal operational workflow processes, quality assurance and inventory control documentation; Supervised and trained internal staff on all aspects of refurbishing product cycle: sorting and salvaging, reconditioning, refurbishing, repairing and testing of all products; Assisted, supervised and monitored refurbishing procedures with internal staff employing strict industry standards: Microsoft refurbishing licensing and A+; Tested, rebuilt and finalized computing hardware and operating systems: Windows 7, Mac OSX and various Linux platforms; Performed daily sales opening, closing and deposit procedures for Tech Zone; Assisted in boosting departmental monthly revenue while significantly exceeding company's set individual performance goals. Show less

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  LiteSpeed Technologies Inc.

  Jun 2016 - now

  Product Marketing Specialist, UI/UX Design and Support

  -Company website development and management-Digital and print product marketing and promotion design and implementation-UI/UX design and update-Test environment setup-Email ticket support-Graphic design