Mike Kacer

Experience

• 

  Starkey Hearing Technologies

  Mar 2004 - Oct 2005

  Final Quality Assurance Technician

  Tested hearing aids to ensure that they met quality standards before being shipped to dealers.

• 

  Christopher and Banks

  Nov 2005 - Feb 2021

  Was the main contact point for several business units, including our marketing/CRM team, eCommerce, Store Operations, and the multifunctional Omnichannel team. This position also included responsibility for managing our relationship with Aptos, our largest vendor. In this position, I worked with technical and non-technical teams to determine technical solutions to business needs. I also triaged, troubleshot, and directed the resolution of issues as they come up in the environment. I was the primary product owner for Aptos CRM, EOM, and POS (Store 6). I managed a team of product managers for these products. Show less Managed an internal help desk for corporate users as well as an outsourced help desk for our store locations. Primarily responsible for configuration, support, and security of all endpoints in the company including approximately 300 workstations and 1200 Windows based cash registers. Responsible for seven figure P&L covering the purchase and management of endpoint hardware and software, store network services, store telephone services, deployment of technicians and hardware to store locations, and corporate cellular services. Show less Acted as the communication channel between IT and several business groups. Researched and implemented new hardware and software for 1400 Windows based Point of Sale units spread out over 600+ locations. Developed processes and infrastructure to maintain ongoing PCI DSS compliance. Determined and documented functional requirements for all POS software enhancements. Enhanced in-store environment by working with vendors to develop new custom software functionality. Architected plans for custom software development with our point of sale vendor. Show less Built, maintained, and supported a corporate server environment of approximately 200 physical and virtual servers including: CRM, Intranet, Active Directory, and VMWare ESX. Designed, deployed, and maintained a WAN to all retail store locations. Developed workstation and web applications and scripts using vbscript, powershell, batch, and vb.net to automate and enhance several business and IT processes. Played a major role in a complete redesign of our corporate datacenter. Assisted with the design and implementation of PCI-DSS compliant network and server segmentation. Helped to design and test a disaster recovery plan. Show less

  • Senior Manager of Omni-Channel Technology

    Feb 2019 - Feb 2021

  • Manager of Retail Systems and Security

    Feb 2017 - Feb 2019

  • Manager of Retail Systems

    Jul 2016 - Feb 2017

  • Manager of Endpoint Security and Support

    Jun 2014 - Jul 2016

  • Systems Analyst - Store Technology

    Oct 2012 - Jun 2014

  • Business Analyst - Store Systems

    Apr 2011 - Oct 2012

  • Systems Administrator

    Jan 2007 - May 2011

  • PC Support Technician

    Nov 2005 - Jan 2007
• 

  Rockler Companies, Inc.

  Mar 2021 - Oct 2021

  Customer First Technology Manager

  Responsible for setup, configuration, and operation of Rockler's OMS (Microsoft Dynamics). In this position I also worked with business units in analyzing functional requirements across all omnichannel sales channels, and collaborated with the development team to design system interfaces to legacy applications.

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  Aptos Retail

  Nov 2021 - now

  Senior Professional Services Consultant

  Senior Professional Services Consultant for the Aptos OMS system (FKA Aptos EOM)In addition to setting up the OMS system for new implementations of the Order Management product, I work with a variety of retailers to collaborate with them to understand their business needs, and implement changes to their systems to better meet those needs. I work closely with the other retail application groups at Aptos, including Point of Sale (Store and Aptos One), CRM, Sales Audit, Merchandising, and Warehouse Management. I provide advice on best practices and compliance requirements, and use my experience in retail technology to offer our clients options and solutions. Show less