Matt Feely

Experience

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  KellyOCG RPO

  Aug 2004 - Feb 2014

  * Manage team of 4 supervisors while overseeing recruitment operations of a 30+ person team* Responsible for the successful implementation and ongoing management of the ATS sourcing, resume screening, phone screening, and career support line functions for various clients within RPO* Manage consistently-changing workforce levels * Manage team members to specific targets and Service Level Agreements. Coordinate with internal management to ensure that internal SLAs are achieved * Compile and analyze Screening Consultant and Interview Specialist metrics focused on performance and efficiency. * Led a project team that created the first practice-wide scorecard for recruiters within KellyRPO* Served as the Subject Matter Expert for interview, screening and logistics resources on 5+ new client proposals in the past year. Utilized existing data to plan appropriate headcounts and level of resources to be used in the design of the new programs Show less Led team of Interview Specialist ranging from 10-45 employees across 5 client teamsCreated allocation process to maximize team efficiency and ensure employee resources met the service demands of each client teamManaged performance of team to ensure weekly and monthly metrics were achievedManaged and coached direct reports through weekly and monthly one-on-one meetingsInterviewed and staffed team accordingly to meet client demandsLed and developed training and orientation for all Interview Specialists and Interview Leads Developed and maintained consistent reporting for each client team which included weekly and monthly dashboardsImplemented an online pre-employment test for GE Capital client, which streamlined the candidate application process, resulting in higher team efficiency Managed Applicant Tracking System vendor relationship ensuring proper updates, changes and modifications were completed in a timely mannerParticipated in the planning for several RFPs, serving as the Subject Matter Expert for high-volume non-exempt staffingTraveled to Guatemala to train local Kelly RPO staff on process and technology management. Resulted in the successful staffing of a new client call center in Guatemala City, Guatemala Show less Managed the high-volume non-exempt staffing process for multiple call centers throughout the US for RPO clientManaged the client relationships and recruiting strategy through consistent communication to HR staff at each call centerManaged the staffing process from requisition creation stage to the closing of the requisitionConducted job discovery/launch calls with HR managers and hiring managersCreated and analyzed hiring funnels to properly plan resources and allocate staff strategically Responsible for creation of advertising plans for Customer Service and Collections positions throughout multiple client call centers. Worked with multiple vendors to execute advertising plans, which included internet, print, radio, billboard ads Managed a remote team of onsite Test Administrators responsible for the facilitation and administration of a pre-employment assessmentManaged a team of two recruitment support team members Show less

  • Operations Manager, Recruitment Support

    Jul 2011 - Feb 2014

  • Team Manager, Interview Specialists

    Jan 2008 - Jul 2011

  • Client Recruiting Consultant

    Apr 2005 - Jan 2008

  • Hiring Logistics Specialist

    Aug 2004 - Apr 2005
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  Synchrony

  Feb 2014 - now

  Recruitment Operations Manager, Synchrony (KellyOCG consultant)

  I manage two functions of the Synchrony Financial Recruitment team: High volume call center - average of 2000 hires annuallyExempt recruiting for Risk, Finance, Audit and Compliance functions - average of 250 hires annuallySpecifically I have day to day involvement and oversight of the entire recruiting process, sourcing and candidate attraction, pre-employment testing, interview scheduling, ATS management(Workday, MyStaffingPro) and daily interaction with all levels of the Synchrony client team: hiring managers, HR managers spanning AVP, VP and SVP levels. Show less