Shalin Naidoo

Experience

• 

  Investec

  Jan 2010 - Jan 2013

  • Responsible for leading a team of consultants.• Quality assurance• Coaching of direct reports• Managing productivity• Training and development• Manage day-to-day operations of the Client Support Centre• Recruitment• Resource planning• Issue management and resolution• Risk mitigation• Client escalations• Business champion to project teams on special projects. (Source of business requirements for functionality, user interfaces and user experience, testing) Show less

  • Shared Services Team Leader

    Nov 2010 - Jan 2013

  • Banking Consultant

    Jan 2010 - Nov 2010
• 

  Massmart

  Feb 2013 - now

  I am responsible for anticipating and influencing customer demand for IT services, to influence tech spend and resource allocation, and to ensure that tech projects are aligned with business strategy. To achieve this, I work with senior business leaders to understand their strategies and roadmaps, and then work across all product managers at a business unit level, with the central demand and strategy function, the infrastructure function, and the programme management function to ensure that tech projects are prioritised and executed. Show less Currently leading a team to provide a service to the Anti-Corruption, Compliance and Ethics team using technology. I am responsible for providing strategic direction, planning and execution of key business objectives to enable the greater Ethics and Compliance program via the use of Systems and Analytics. Leadership:• Planning, design and hiring of Systems and Analytics team.• Coaching and development of team members.• Led multiple project teams and work streams across various global and local projects within Walmart and Massmart.Transformation:• Business analysis, designing of new solutions and implementation of various technology within the business to enable compliance programmes across the group. • Business process modelling and re-engineering of business processes with the use of technology to create efficiencies.• Supports the creation of process design, improvement and solution design approach.• Testing and validating of solutions according to business requirements• Stakeholder engagement and management across various levels of seniority up to and including C-Suite executives.• Ensuring that new solutions adhere to the internal privacy and information security governance requirements.• Change management on projects ensuring that the solution implementation also includes, risk management, training, communication and support of new technology.• Designing of reports and dashboards.• Conducting gap analysis on key data sets.• Working with business partners on setting up ETL processes on various data sets.• Design of process controls using systems and data to highlight risks and exceptions.Operational:• Planning, prioritisation and capacity management of direct reports.• Root cause analysis of technology and business process issues.• Project risk management.• Second and third level support across various systems.• Service provider and internal business engagement for solution delivery, issue resolution and project tasks. Show less Business analyst and project manager within the Business, Systems and Processes (IT) team.• Analyse data, gather and elicit business requirements by interviewing customers, stakeholders, reviewing business documentation, and documenting existing processes and systems.• Analyse/document current systems and future solutions, processes and controls.• Facilitation of requirements gathering workshops.• Business process analysis, Business process design, Requirements specification, Systems analysis, and Change control of requirements.• Applied project management methodologies and tools in Software Development Life-cycles (SDLC) to effectively reflect business models and requirements goals.• Measure project performance and perform risk management.• Influence/manage technical teams.• Report on projects status and escalate to leadership as needed.• Manage changes to projects scope, timelines, and budget while keeping business objectives in mind. Show less

  • Group Technology | Senior Manager II - Product Management

    Dec 2023 - now

  • Group Technology | Senior Manager II - Demand Management

    Nov 2021 - Dec 2023

  • Ethics and Compliance | Senior Manager - Systems and Analytics

    Nov 2020 - Nov 2021

  • Systems and Analytics Manager

    Apr 2014 - Nov 2020

  • Project Manager/Business Analyst

    Feb 2013 - Mar 2014