MICHAL PLUCINSKI

Experience

• 

  Regenersis

  Feb 2007 - Mar 2010

  SatNav Debug Technician
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  CTDI

  Mar 2010 - Oct 2016

  Computer Technician

  Key Responsibilities:Troubleshot a wide range of customer equipment, including laptops, desktops, and tablets.Performed product repairs on both Windows-based PCs and Apple platforms.Installed various operating systems, drivers, and updates.Maintained and serviced peripheral devices.Interacted with manufacturers' systems for parts ordering.Kept detailed logs of all hardware and software issues identified.Regularly assisted new staff and less experienced colleagues.Collaborated with the Customer Care team to explain services and technology to customers. Show less

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  Ingenico

  Feb 2018 - now

  Key responsibilities:Technical Support: Provide first and second-level support to end-users, troubleshooting hardware, software, network, and Microsoft 365 issues across in-person, email, phone, and remote channels.Incident Management: Manage IT service desk tickets, ensuring timely resolution and compliance with SLAs through effective monitoring and logging.Software Deployment: Install and configure Windows 10/11 devices and deploy software using Intune and Microsoft System Center, ensuring compatibility across user devices.Microsoft 365 & Exchange Support: Provide comprehensive support for Microsoft 365 services (Outlook, OneDrive, SharePoint, Teams), including mailbox and distribution lists management using Exchange, ensuring smooth collaboration and productivity.User Account Management: Administer user accounts in Active Directory and Azure Active Directory within a hybrid IT environment.Documentation: Maintain accurate documentation of IT processes, configurations, and incidents to ensure effective knowledge sharing.IT Asset Management: Track and manage IT assets, including hardware and software licenses, ensuring compliance with organizational policies.Collaboration: Work closely with IT teams and departments to coordinate support efforts and share technical expertise.Vendor Management: Liaise with vendors for hardware and software procurement, repairs, and support services, ensuring cost-effective solutions.Continuous Improvement: Stay updated on emerging technologies and best practices to improve IT support processes and service quality. Show less

  • IT Support Engineer

    Aug 2023 - now

  • Service Technician

    Feb 2018 - Aug 2023