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Heather Hoover

Heather Hoover

Front Desk Agent

Followers of Heather Hoover48 followers
location of Heather HooverCalgary, Alberta, Canada

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  • Timeline

  • About me

    Guest Service Agent

  • Education

    • ALGC Cannabis

      -

    • ALGC Proserve

      -

    • First Aid

      -

    • Marca College of Hair and Esthetics

      1999 - 2000
      Hair Styling/Stylist and Hair Design

      Took course to learn how to cut, color, perm and style hair

    • Bow Valley College

      2012 - 2013
      Medical Office Assistant Medical Office Assistant

      Medical Terminology, Computer course, online course

  • Experience

    • Lethbridge Lodge & Conference Centre

      Nov 2012 - Jan 2013
      Front Desk Agent

      Answered calls, booked and cancelled Reservations, processed payments

    • Market Mall Physio Therapy

      Feb 2013 - Apr 2013
      Medical Office Assistant

      answered calls, booked and cancelled appointments, processed payments, processed insurance, filed, scanned documents into computer

    • Econo Lodge Inn & Suites

      Jun 2013 - Oct 2014
      Front Desk Agent

      Check in and out customersReservationsPhotocopyingFaxingProcessing paymentsProblem solving

    • CBI Home Health

      Sept 2014 - Aug 2015
      Coordinator/ Guest Service Agent

      Schedules for HCAs, Spoke to AHS for care plans, Spoke with clients, Answered calls, Transferred calls, Reports

    • GSL Chev City

      Sept 2015 - Oct 2015
      Booking Agent

      Answering calls.booking appointments. Following leads calls & Internet. Following up with customers

    • Best Buy Canada

      Nov 2015 - Jan 2016
      Mcsa

      Accepting online orders and finding product in storeAnswering callsTransferring callsTaking orders over the phoneHelping customers find productProcessing transactions cash, using POS systemTeam work

    • Parkland Respiratory Care Ltd

      Mar 2016 - May 2017
      Receptionist

    • Dream Sleep Respiratory

      Feb 2018 - May 2018
      Clinical Coordinator

      QuickbooksPOS systemEMR (Telus)Greeted and helped clientsAnswered and processed phone callsSleep StudiesBooked/ rescheduled AppointmentsScanningFaxingCleaning

    • Days Inn & Suites

      Aug 2018 - Mar 2019
      Front Desk

    • Wyndham Garden Hotel

      Mar 2019 - Jun 2019
      Guest Service Agent

    • Prince of Wales Hotel

      Jun 2020 - Dec 2020
      Night Auditor

      • Checking Guest in and out• Processing POS payments• Answering Multiple Call Lines• Customer Complaints• Online Reservations• Night Audit procedures• Booking reservations for restaurant/ Assisting gift shop• Maestro operating system

    • Designer Depot

      Dec 2020 - Feb 2021
      Sales Associate

    • CDI College

      Feb 2021 - Apr 2021
      Assistant Director Of Admissions

      Enrolling prospective students.

    • Juniper Hotel & Bistro

      Jul 2021 - now
      Front Desk Agent

  • Licenses & Certifications

    • MOA Certificate

      Bow Valley College
      Apr 2012

  • Volunteer Experience

    • Volenteer

      Issued by The Children's Wish Foundation of Canada on Sept 2010
      The Children's Wish Foundation of CanadaAssociated with Heather Hoover