Tilodah Adekanye

Experience

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  Eco-Bank

  Dec 2007 - Feb 2009

  Customer Service Officer

  • I processed financial transaction as per bank policy and processes• I attend to customers queries and recommend solutions to their needs in a friendly and jovial manner• I am timely in completing transactions without passing the bulk• I am energetic with a good sense of humor and a good team player• I deliver quality customer service and give the customer a wow experience• I possess a can-do spirit. I always go an extra mile to satisfy customers.

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  Mobile Telecommunications Network MTNN

  Mar 2009 - Aug 2012

  Customer Service Team Lead

  Provide customer care assistance to team members/customers.•Amplified company’s products and service to customer.•Fostered first call resolution with difficult customers•Guided team members on the use of new and existing products, modified leave roaster and payment schedule for team members. •Cultivated positive experience for the customer and team members. •Resolved customers Sim related issue e.g. performing a swap on damaged sim. •Created a benchmark against other network in other to keep my organizations customers Show less

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  Kaduna electricity distribution plc

  Mar 2012 - Jun 2015

  Human Resources Manager

  •• Plan, direct and coordinate my company’s workforce to best use employees’ talents.• Carry out talent acquisition and recruitment process.• Draft employment letters, query letters and other documents• Advice managers on policies like equal employment and coordinate the human resources functions of the company. • Supervise and support management staff to ensure task is completed accurately and timely.• Onboarding and off boarding of staff.• Part of the company’s restructuring project team. (Tata Power Delhi. Team of experts)• Identified Job trades, proper placement of job positions, and Salary review of positions.• Motivate qualified employees and match them to job roles which they are best suited for to keep them.• Part of the team that drafted and commissioned the company’s condition of service which is now use as a standard document to guide the company policies.• Handling staffing issues, mediating disputes, and directing disciplinary procedures. • Identified training facilities for both functional and nonfunctional trainings• performance of the company. • Initiated and coordinated the rewards and recognition system.• Identify ways to maximize the value of staff and ensure they are used as efficiently as possible to achieve budgetary goals. Show less

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  Kaduna Electric plc

  Jan 2015 - Mar 2019

  Program manager Learning & Development specialist

  •• Pioneered the learning and development unit, through which I plan, develop, organize, implement, and deliver several internal and external training programs for about 3000 employees. • Perform Training need assessment for the company and once those needs are determined I develop custom training programs for the staff either in classrooms or training facilities.• Identify internal faculties to take functional training instead of hiring the services of an external resource person. (Train the trainer)• Analyze training feedback and develop responses then evaluate the program impact and provide report to management.• Design and create training manuals and course modules for personal development, customer service and orientation trainings.• Identified training facilities for both functional and nonfunctional trainings• Leading a team, we identified 14 common job trades in the 9 distribution companies of Nigeria• Developed a common certification and identify common training needs for the 14 job trades we created• Created the pulse survey exercise, which is now done quarterly to improve the performance of the company. • Select and assign instructors or vendors to facilitate trainings• Plan, organize and monitor team activities with a good judgment of prioritization • Send MIS reports to management about the progress in staff performance and training impact.• Coordinate, develop, and implement support process and procedures relevant to projects initiatives.• Collect and analyze project requirements and report the status of project activities to management. • Use of Microsoft management information system for report writing, write memos, develop training slides and documents• Tracking and monitoring budgetary expenditures, invoice reconciliation, expense reports and salary forecast for support staff e.g data entry staff Show less

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  Canadian Society of Hospital Pharmacists (CSHP)/Société canadienne des pharmaciens d’hôpitaux (SCPH)

  Jan 2019 - Jan 2020

  Private practice HR Assistant
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  Canadian Red Cross

  Dec 2020 - now

  Deployment Coordinator