Vikas Gupta

Experience

• 

  Diebold Nixdorf

  May 2009 - Jan 2011

  EMS Executive – ATM Monitoring

  • Managing the Diebold ATMs throughout the country.• Providing online technical support to field engineer.• Escalation of calls as and when required as per the matrix provided to us internally as well as externally.• Communicating and follow up with branch manager & zonal branches through Mails & Phone.• Communicate with zonal branches through the Email & phone

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  Tata Communications

  Jan 2011 - Nov 2011

  Senior Executive

  • Managing the infra related issues for IOB, SBI and ICICI Bank ATM’s.• Co-ordinating with the vendors regarding infra related issues and get issue resolved within the timelines.• Escalation of calls are per the required TAT to avoid any down time.• Conference call with the vendors related to their scope of work.• Having conference call with the branch channel manager on the daily report.• Maintaining the look and feel of the ATM.• Managing TIS issues like UPS, Electrical issues, ACs etc. Show less

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  FSS

  Nov 2011 - Oct 2023

  PROJECT MANAGED - Punjab National Bank, IOB & Corporation Bank• Coordination with all department related to ATM Management e.g. Bank Technical Staff, vendor of Leased Line, VSAT & Data craft connections, Logistic Department, Management of ATM Premises.• Resolve the queries related to ATM Hardware, ATM Connectivity, Router, Switch, Modem, and HUB & Issues related to ATM machine Mechanical Parts.• Identify/engage all appropriate groups (including suppliers/vendors) to manage the issue; coordinates, escalates and communicates to internal and external groups based on documented procedures.• Continues Coordination with field agents & Client via email & phone.• Daily updates to Bank AGM’s regarding ATMs present in their region.• Vendor Performance management and review (FLM, SLM,UPS, NETWORK, HOUSEKEEPING, SRM, CT & AC vendors)• Takeover/ Handover and FLM vendor management migration/ Replacement.• PM schedule and chronic ATMs problem identification and rectification Show less

  • Assistant Manager - Recon & ATM Operations

    Nov 2011 - Oct 2023

  • Team Leader

    May 2014 - Jun 2018

  • Senior Executive - SBI PROJECT

    Nov 2011 - Apr 2014
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  CMS Info Systems

  Oct 2023 - now

  Customer Account Manager