
Trisha Smith
Front Desk Coordinator

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About me
Outreach & Services Coordinator at ABS Behavioral Services
Education

Illinois State University
2006 - 2008Bachelor of Arts PsychologyActivities and Societies: Member of the Dean's List for four semesters. Completion of a one-month intensive Spanish language training program in Madrid, Spain. Worked 25-30 hours weekly as a job coach with an adult with developmental disabilities. Member of Best Buddies (a social group designed to create networks between students and individuals in the community with developmental disabilities). Participated in numerous on and off-campus fundraising events.

The Chicago School of Professional Psychology
2012 - 2014Master of Science (M.S.) Applied Behavior Analysis
Experience

Big League Barbers
Jun 2003 - Jan 2004Front Desk Coordinator•Greeted customers, checked them in and out of an online system, and handled the only cash register.•Answered phones, took messages, and recorded appointments.•Responsible for maintaining the overall appearance and cleanliness of the establishment.•The sole retailer in charge of informing clients of our hair products.

Mundelein Fire Department
May 2004 - Jul 2004Office Clerk•Answered non-emergency phone calls and transferred them to the appropriate departments. •Responsible for manually locating documents using a coded filing system. •Worked without supervision on scanning and cataloguing thousands of documents into a digital software system.•Assisted in other office and clerical tasks as needed.

Riverside Foundation
May 2005 - Sept 2005Developmental Trainer•Worked with over 100 individuals with developmental disabilities and mental illnesses ranging in skill level from highly functional to severely impaired.•Supervised individuals as they completed work projects provided by local companies, allowing the individuals to sharpen their motor and mental skills while earning an income. •Planned, organized and taught classes in arts and crafts, exercise, and independent living skills. •Assisted in personal hygiene maintenance and overall health and life quality. Show less

Residential Location
Aug 2006 - May 2008Supported Employment Professional•Worked directly with an adult with developmental disabilities acting as a job coach, mentor, and advocate.•Provided guidance in daily activities including planning, coordinating and executing the tasks required for the success of her self-owned business. •Ensured her quality of life was sustained by effectively communicating and documenting her needs, desires, strengths, and areas of improvement to her parents and state employees responsible for her funding. •Documented important incidents related to her personal and professional needs and accomplishments. •Encouraged community involvement to provide opportunities for social and professional networking. Show less

A. Perry Designs & Builds
Jan 2008 - Jan 2008Office Assistant
Waukegan Public Schools
Aug 2008 - May 2009Substitute Teacher•Supervised ten to fifty-five students in special education and mainstream classrooms. •Lead lesson plans provided by teacher.•Demonstrated new skills or reinforced previous material.•Responded to different learning styles and needs in order to effectively illustrate points.•Reinforced positive behavior and implemented behavior management techniques as directed by the school.•Recorded detailed summaries and feedback of the day’s events.

Residential Location
Jul 2009 - Aug 2012Mentor/Caregiver•Care for a seven-year-old girl and a nine-year-old boy with a documented behavior disorder. •Educate both children with behavior modification techniques.•Develop and enhance problem solving in order to improve interpersonal communication skills and relations.•Create and maintain rules and guidelines in order to successfully reduce the number of inappropriate behaviors including outbursts and meltdowns. •Provide positive feedback and reinforcement to encourage desired behaviors and self-confidence. •Encourage and coordinate after school activities and assisting in the completion of homework and projects. Show less

ABS Behavioral Services
May 2013 - nowResponsible for representing the company in social, media, resource, and community events, the recruitment, intake, and assessment of new clients, and the supervision and implementation of behavior analytics services. I started at ABS as in intern in May of 2013, was promoted to lead therapist within six months, became a Board Certified Behavior Analyst in February of 2015, and have maintained a variety of Administrative roles since 2017.
Outreach and Services Coordinator
Jan 2017 - nowBoard Certified Behavior Analyst
Feb 2015 - nowBehavioral Therapist
May 2013 - now
Licenses & Certifications
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Board Certified Behavior Analyst (BCBA)
Behavior Analyst Certification Board (BACB)Feb 2015
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