Antonio Thompson

Antonio Thompson

Guitar Instructor

Followers of Antonio Thompson133 followers
location of Antonio ThompsonLake Mary, Florida, United States

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  • Timeline

  • About me

    Genius at Apple - ACiT, ACMT - Level 2 Technical Support

  • Education

    • University of Central Florida

      2006 -
      Public Administration
    • New York Film Academy

      2010 - 2011
      One Year Conservatory Acting 4.0
  • Experience

    • Self Employed

      Aug 2010 - Jul 2014
      Guitar Instructor

      Guitar Instructor for children & adults

    • Restaurant Associates

      Aug 2011 - Feb 2013
      Catering Specialist

      Cater Waiter/Bar Tender- Event set up & breakdown- Food & beverage service

    • The Panic Diaries

      Jun 2012 - Nov 2012
      Stage Manager

      Stage Manager:- Running nightly show- Time management during rehearsals- Seeking equity approval- Booking of rehearsal space

    • Actoria

      Jan 2013 - Apr 2013
      Executive Producer/Writer

      Executive Producer/Writer:- Fundraising & meeting with investors- Location scouting- Budgeting- Creative control- Scheduling- Hiring

    • Restaurant Associates

      Sept 2013 - Dec 2013
      Executive Butler

      Executive Butler in the Hearst Executive Dining Room

    • Cascabel Taqueria

      Mar 2014 - Jun 2014
      Server

      Server

    • Rules of Cool

      May 2014 - Jul 2014
      Rules of Cool "Web Series"

      Staff Writer

    • Half A Yogurt Productions/HBO's Girls

      Aug 2014 - Aug 2014
      Art Department Production Assistant

      Art Department Production Assistant:- Script Breakdown/Collation- Itemization- Accounting

    • Woodridge Productions and Sony Pictures

      Aug 2014 - May 2016
      Graphics Production Assistant on NBC's The Blacklist

      Graphics Production Assistant:- Graphics Clearances with the legal department- Research on information needed per script- Script Itemization for Graphics- Item pick up and delivery to set- Rare item research & procurement- Measurements for specific items on location if needed.

    • OFFSITE NYC & Chicago

      Jun 2016 - Feb 2017
      Coordinator

      - Event setup & arrangement- Cocktail service

    • Netflix

      Oct 2016 - Jan 2016
      Props Production Assistant for Marvel's The Defender's

      Props Department Production Assistant for Marvel's/Netflix The Defenders. Job Description Includes:- Inventory- Accounting- Item Pick Up & Delivery- Clearances

    • Apple

      Feb 2017 - Aug 2019
      Technical Specialist

      The Technical Specialist offers technical support and skilled troubleshooting for all customers while also generating excitement for our products and services. The Technical Specialist delivers exceptional service and ensures customers are empowered to get the most out of their Apple products and services. In addition, the Technical Specialist ensures customers are educated about all available ownership options.•Ability to analyze and solve technical problems.•Experience troubleshooting hardware and software issues in a customer service environment.•Strong interpersonal skills and experience navigating customer service issues with empathy. •Action-oriented and motivated to do what’s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks. Show less

    • Apple

      Aug 2020 - now

      The Technical Expert combines extensive functional troubleshooting skills with an ability to inspire excitement around ownership across the Apple ecosystem — with a focus on iPhone.•Certified to repair iOS devices.•Ability to listen and provide feedback and guidance to others.•Ability to identify patterns based upon prior troubleshooting experience to diagnose symptoms and causes.•Excellent verbal and written communications skills with ability to tailor communication and style to differing audiences. Show less During the COVID-19 Pandemic I had the opportunity to shift gears and enter a whole new role with new ways of engaging with our customers safety and remotely to continue to serve my community during a difficult time. In this experience I was able to resolve customer concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer and team interactions. Built and maintained successful relationships with service providers, resellers and consumers. Maintained composure and patience in face of challenging scenarios. Referred emerging issues to engineers while maintaining positive rapport with customer. Show less

      • Genius

        Jul 2022 - now
      • Technical Expert

        Aug 2019 - Aug 2022
      • Applecare Advisor

        Aug 2020 - Oct 2020
  • Licenses & Certifications

    • ACiT(Apple Certified iOS Technician)

      Apple
      Aug 2019
      View certificate certificate
    • Apple Certified Macintosh Technician (ACMT)

      Apple
      Aug 2022
      View certificate certificate
    • Real Estate Broker/Sales Agent

      State of Florida
      Apr 2022