Antonio Thompson

Experience

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  Self Employed

  Aug 2010 - Jul 2014

  Guitar Instructor

  Guitar Instructor for children & adults

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  Restaurant Associates

  Aug 2011 - Feb 2013

  Catering Specialist

  Cater Waiter/Bar Tender- Event set up & breakdown- Food & beverage service

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  The Panic Diaries

  Jun 2012 - Nov 2012

  Stage Manager

  Stage Manager:- Running nightly show- Time management during rehearsals- Seeking equity approval- Booking of rehearsal space

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  Actoria

  Jan 2013 - Apr 2013

  Executive Producer/Writer

  Executive Producer/Writer:- Fundraising & meeting with investors- Location scouting- Budgeting- Creative control- Scheduling- Hiring

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  Restaurant Associates

  Sept 2013 - Dec 2013

  Executive Butler

  Executive Butler in the Hearst Executive Dining Room

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  Cascabel Taqueria

  Mar 2014 - Jun 2014

  Server

  Server

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  Rules of Cool

  May 2014 - Jul 2014

  Rules of Cool "Web Series"

  Staff Writer

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  Half A Yogurt Productions/HBO's Girls

  Aug 2014 - Aug 2014

  Art Department Production Assistant

  Art Department Production Assistant:- Script Breakdown/Collation- Itemization- Accounting

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  Woodridge Productions and Sony Pictures

  Aug 2014 - May 2016

  Graphics Production Assistant on NBC's The Blacklist

  Graphics Production Assistant:- Graphics Clearances with the legal department- Research on information needed per script- Script Itemization for Graphics- Item pick up and delivery to set- Rare item research & procurement- Measurements for specific items on location if needed.

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  OFFSITE NYC & Chicago

  Jun 2016 - Feb 2017

  Coordinator

  - Event setup & arrangement- Cocktail service

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  Netflix

  Oct 2016 - Jan 2016

  Props Production Assistant for Marvel's The Defender's

  Props Department Production Assistant for Marvel's/Netflix The Defenders. Job Description Includes:- Inventory- Accounting- Item Pick Up & Delivery- Clearances

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  Apple

  Feb 2017 - Aug 2019

  Technical Specialist

  The Technical Specialist offers technical support and skilled troubleshooting for all customers while also generating excitement for our products and services. The Technical Specialist delivers exceptional service and ensures customers are empowered to get the most out of their Apple products and services. In addition, the Technical Specialist ensures customers are educated about all available ownership options.•Ability to analyze and solve technical problems.•Experience troubleshooting hardware and software issues in a customer service environment.•Strong interpersonal skills and experience navigating customer service issues with empathy. •Action-oriented and motivated to do what’s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks. Show less

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  Apple

  Aug 2020 - now

  The Technical Expert combines extensive functional troubleshooting skills with an ability to inspire excitement around ownership across the Apple ecosystem — with a focus on iPhone.•Certified to repair iOS devices.•Ability to listen and provide feedback and guidance to others.•Ability to identify patterns based upon prior troubleshooting experience to diagnose symptoms and causes.•Excellent verbal and written communications skills with ability to tailor communication and style to differing audiences. Show less During the COVID-19 Pandemic I had the opportunity to shift gears and enter a whole new role with new ways of engaging with our customers safety and remotely to continue to serve my community during a difficult time. In this experience I was able to resolve customer concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer and team interactions. Built and maintained successful relationships with service providers, resellers and consumers. Maintained composure and patience in face of challenging scenarios. Referred emerging issues to engineers while maintaining positive rapport with customer. Show less

  • Genius

    Jul 2022 - now

  • Technical Expert

    Aug 2019 - Aug 2022

  • Applecare Advisor

    Aug 2020 - Oct 2020