Ibnu Ibrahim

Experience

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  PT. Gapura Angkasa

  Apr 2000 - Jul 2000

  Customer Service

  Handle all passenger in the department of passage for departure and arrival at Ngurah Rai Airport, Denpasar - Bali

• 

  Garuda Indonesia

  Jan 2002 - Jan 2005

  Team Leader

  Pre Flight CheckAssist Reservation Control departmentMonitor all flight, D-3. D-1Responsible and manage team in PFC departmentSita Code : JKTCCGA

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  Thai Airways International

  Jan 2005 - Jan 2013

  Asst. Sales Manager - Senior Sales Rep

  Coordinate and Responsible of corporate accounts in IndonesiaResponsible for handling corporate agreementSales visit to Travel agent, Embassy, Commercial houseResponsible for handling corporate reservation for CIP and VIPMaking agent seminar and special eventMaking monthly and quarterly reportHandle on incentive and series groupAnalysis MIDT / Net Advance programMonitor internet salesDirect report to Sales District and General Manager of Indonesia Sita Code : JKTSWTG Show less

• 

  AntaVaya - CT Corpora

  Jan 2013 - May 2016

  Corporate Account Manager

  Focal point of contractHandle on daily problem solving as well as complaint solving and feedback to upper level Regular visit to clientsSLA and KPI Trading Quality ServiceAnalysis MIS reportIssue resolutionsCommittee Credit AnalysisManaged team in SAM Department

• 

  Chan Brothers Travel Pte Ltd

  Jul 2016 - Aug 2019

  Head of Corporate Business

  1. Responsible for development corporate business2. Responsible for corporate agreement and achieving target3. Maintain high standard of service delivery and client satisfaction4. Regularly visit client 5. Prospect new client6. Handling complain and problem solving7. Synergy with Mice division

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  PT Emerald Holiday Tour and Travel

  Sept 2019 - Aug 2020

  Head Of Business Development

  1. Assess costs, competition, supply and demand to identify selling prices2. Lead and motivate staff to improve customer’s satisfaction3. Work with customers to better understand their business needs and goals4. Cultivate lasting relationships with customers to grow customer loyalty5. Design and implement strategic plans to reach sales target6. Estimate sales volume and profit for current and new products 7. Responsible for sales team activity and business development8. Synergy with all team9. Report directly to Director Show less

• 

  PT Wira Jasa Angkasa (Premiair Group)

  Sept 2021 - Nov 2023

  This position is accountable to plan, direct and control the operational of the Company’s based in Sentani - Papua within the Company’s policies & procedures, as well as local and government regulations, to ensure the achievement of high standards of professionalism, operational safety, manage & achieve sales & marketing target, administrative & financial, and customer service. This position is accountable to plan, direct and control the Commercial Department within the Company’s policies & procedures, ensure the achievement of Commercial, including sales & marketing target, develop new business or base operations, and ensure customer satisfaction.

  • Head of WJA - Papua Based

    Oct 2022 - Nov 2023

  • Commercial Manager

    Sept 2021 - Nov 2023
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  WEBUY

  Dec 2023 - Apr 2024

  Vice President of Travel

  Collaborate with stakeholders to achive mutual goals.

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  PT. Wisel Tour and Travel

  Jun 2024 - now

  Operational Manager

  Planning, Budgeting, Hiring and Training team, Initiating projects