Nicholas Widner

Experience

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  Luxottica Retail

  Jun 2010 - May 2011

  Sales Associate

  • Sold merchandise and provided product knowledge and excellent customer service• Organized and recorded stock of product• Assisted managers with store setup and maintenance• Achieved 200% of managers' sales goals throughout Q1 2011

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  DTI LLC

  Jul 2011 - May 2013

  Hosting Analyst

  • Provided Tier 2 troubleshooting and front-end SQL database support using a SaaS platform.• Created new and modified existing databases to meet client needs• Supported e-discovery platforms that provide online document review • Imported, exported and produced client data for review• Assisted in setup of Terminal Service Remote Desktop virtual machines• Monitored daily tasks in work queue related to client databases• Assisted in training new hosting team members• Provided on-call support as needed including on weekends Show less

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  Bibliotheca

  Mar 2014 - Feb 2015

  Customer Support Engineer I

  • Provided level I and level II end-user support to library clients across multiple time zones• Managed and escalated tickets in Microsoft Dynamics CRM• Scheduled and instructed field technicians to repair and install proprietary RFID hardware• Used remote software to install, upgrade, and reconfigure proprietary RFID software• Performed system optimization and maintenance on Windows XP and 7• Communicated and worked with multiple teams to find solutions to cases• Helped train and assist new help desk members• 480+ total cases closed with ~50 closed per month on average (case closed leader)• Helped train and assist new help desk members• Provided on-call support as needed Show less

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  CareerBuilder.com

  Mar 2015 - Jul 2015

  Technical Support Advisor

  • Provided level I end-user SaaS support to recruiting and HR clients• Managed and maintained client Applicant Tracking System (ATS) called Luceo• Managed and escalated tickets in Salesforce• Guided and taught clients’ users on operating the Luceo platform• Communicated and worked with multiple departments to resolve client issues and complete cases• Third highest cases closed in July 2015

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  Ingenious Med

  Aug 2015 - Aug 2019

  • Managed inbound HL7 interface projects from kick-off to interface go-live with outside EMR/EHR vendors• Subject matter expert for ADT integrations with various EHR systems used by major healthcare systems and management companies• Provided high level technical support for resolving integrations support cases for both incoming and outgoing interfaces• Used SQL Server Management Studio to customize stored procedures and functions to meet client needs• Used MIRTH/NextGen Connect, basic C# and Javascript to modify incoming and outgoing data to meet client specifications• Built new interfaces and outgoing/incoming feeds for new clients' go-lives using MIRTH/NextGen Connect• Developed documentation on internal team processes• Participated in on-call rotation to insure overall service level targets are achieved Show less • Provided Tier II end-user support to 50K+ users in 380+ companies in several time zones• Performed QC sanity checks on new releases and provided results to development team• Resolve and manage advanced level tickets using Salesforce CRM• Assign tickets to Tier I Product Support Specialists• Daily SQL administration via queries to resolve client issue• Collaborate interdepartmentally and with vendors to solve client problems• Serve as escalation point for urgent, time-sensitive tickets• Perform Admin level role of Proprietary SaaS Healthcare Billing platform• Onboard new employees and conduct training• Follow strict HIPAA security policies to ensure client data is secure to maintain HITRUST CSF accreditation• Dependable after-hours and on-call responder• Upload release notes and documentation to IM Support WordPress Website• Manage media and metrics uploads to department engagement platform Show less • Provided Tier I/II end-user support to 30-50K users in 380+ companies in several time zones• Performed QC sanity checks on new releases and provided results to development team• Create, resolve, assign, and manage tickets using Salesforce CRM• Daily SQL administration via queries to resolve client issue• Collaborate interdepartmentally and with vendors to solve client problems• Serve as escalation point for urgent, time-sensitive tickets• Perform Admin level role of Proprietary SaaS Healthcare Billing platform• Onboard new employees and conduct training• Follow strict HIPAA security policies to ensure client data is secure to maintain HITRUST CSF accreditation• Dependable after-hours and on-call responder Show less

  • Integration Analyst

    Aug 2018 - Aug 2019

  • Product Support Specialist - Tier II

    Aug 2017 - Aug 2018

  • Product Support Specialist - Tier I

    Aug 2015 - Aug 2017
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  BetterCloud

  Aug 2019 - May 2020

  Functional/QA Analyst

  • Troubleshooted new and existing features of SaaS application management platform using JIRA for documentation• Used Kubernetes to investigate microservice logs for issues with deployment, test environments and production• Built preliminary full regression test suites in TestRail. These were used by other teams as a guide to outline and structure their own regression testing• Using Continuous Delivery approach, controlled the deployment of dozens of microservices, promoting multiple enhancements per sprint, using Jenkins and Harness platforms• Built full testing plans for greenfield projects that were being evaluated by high-profile third-party partners• Assisted in the requirements gathering, design, and testing strategies for the development of a new architecture. Coordinated with project managers with the migration of customers to new architecture which generated over $5 million in business revenue• Used Launch Darkly to modify and create feature flags and segments for evaluation of newly developed features• Used Postman to test API endpoint functionality and confirm automated testing results• Helped maintain consistent sprint velocity with a Planned Sprint Completion Confidence of 127.17% Show less

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  Booz Allen Hamilton

  Jun 2020 - Oct 2020

  Quality Assurance Specialist

  • Test functionality of a health analytics dashboard for public health-related government agency• Approve code merges in User Acceptance Test environment• Write archival regression test plans, test cases and documentation in GitLab using Markdown• Communicate with team of engineers to resolve issues discovered in testing• Participate in weekly meetings with team to review progress made on projects

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  Bullhorn

  Oct 2020 - Oct 2023

  • Performed end-to-end testing, automation testing, negative testing, functional testing, acceptance testing, and smoke testing where applicable, of proprietary Applicant Tracking System and Time and Expense platform• Wrote and managed test cases and test plans for development tickets in JIRA and occasionally, in TestRail• Served as Certified ScrumMaster for 6-member team that had an average of 92% sprint commit completion percentage for 2023.• Facilitated Daily Scrum standups, Sprint Refinements, Sprint Retrospectives, and Sprint Planning to develop product increments.• Used Trello to track retro feedback, creating action items for team development• Reviewed test plans written by peers to ensure thoroughness and accuracy• Wrote and executed SQL queries using SQL server management studio during research and testing of tickets• Deployed code changes using Octopus Deploy from DEV to QA environments• Served as point of contact between DEV team and release engineering to green-light packaged releases as they moved up through non-production and production environments Show less • Performed end-to-end testing, automation testing, negative testing, functional testing, acceptance testing, and smoke testing where applicable, of proprietary Applicant Tracking System and Time and Expense platform• Wrote and managed test cases and test plans for development tickets in JIRA and occasionally, in TestRail• Served as Certified ScrumMaster for 6-member team that had an average of 92% sprint commit completion percentage for 2023.• Facilitated Daily Scrum standups, Sprint Refinements, Sprint Retrospectives, and Sprint Planning to develop product increments.• Used Trello to track retro feedback, creating action items for team development• Reviewed test plans written by peers to ensure thoroughness and accuracy• Wrote and executed SQL queries using SQL server management studio during research and testing of tickets• Deployed code changes using Octopus Deploy from DEV to QA environments• Served as point of contact between DEV team and release engineering to green-light packaged releases as they moved up through non-production and production environments Show less

  • Software Quality Engineer III/Certified Scrum Master

    Sept 2022 - Oct 2023

  • Software Quality Engineer II/Certified Scrum Master

    Oct 2020 - Sept 2022
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  Self

  Oct 2023 - Nov 2024

  Sought Software Quality Engineer / Software Quality Analyst Opportunity

  Took courses on Python, Test Automation, and APIs.

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  Randstad Digital

  Nov 2024 - now

  QA Engineer