Sumon Kumar Biswas

Experience

• 

  Anwar Group of Industries

  Feb 2014 - Sept 2019

  • Diagnosis & Technical Support for Peugeot & Volvo

    Feb 2018 - Sept 2019

  • Parts & Warranty Administrator

    Jun 2015 - Jan 2018

  • Service Engineer

    Oct 2014 - May 2015

  • Service Technician

    Feb 2014 - Sept 2014
• 

  Anwar Group of Industries

  Dec 2019 - now

  • Leading a team of 40 personnel, overseeing daily operations in service, parts, & warranty departments• Spearheading the development of new systems & processes, transitioning from manual to online.• Introducing a comprehensive reporting and database system to streamline data management.• Managing stock levels, optimizing ordering processes, and maintaining 95% accuracy in operations.• Monitoring workshop activities: diagnostics, repairs, body shop work, & denting/painting processes.• Utilizing on-board and off-board diagnostic tools for troubleshooting and fault detection.• Handling customer complaints, ensuring timely and satisfactory resolutions.• Conducting development analysis, spare parts forecasting, & managing stock control & warehouse.• Managing warranty processing, claim submissions, and reconciliation with the principal.• Regularizing parts and warranty training for aftersales and sales teams.Achievements:• System Efficiency: Transitioned from manual to online systems, reducing processing time by 10%.• Operational Accuracy: Consistently maintaining a 95% accuracy rate, significantly reducing errors.• Customer Service: Serving over 35 customers daily, enhancing satisfaction and complaint resolution.• Process Optimization: Improved ordering processes, ensuring parts availability & reduced downtime.• Reporting Enhancement: Implemented a new reporting system, improving data management.• Warranty Management: Streamlined warranty processing, leading to timely claim submissions and improved principal relations.• Cost Efficiency: Optimized parts import budgets and stock management, resulting in cost savings. Show less

  • Deputy Manager, Service, Parts & Warranty, Aftersales Service

    Jan 2023 - now

  • Assistant Manager, Parts & Warranty- Aftersales Service

    Dec 2019 - Dec 2022