Ashwin Nair

Experience

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  Citi Technologies/ Wipro Technology Services

  Jul 2008 - Dec 2011

  Project Engineer

  - A Security Analysis Group Project, where monitoring activities on Unix Production Servers in CITI was carried out to get justification from System Administrators (SA) for any critical activities or changes that they perform in the servers and to ensure that those activities are carried through proper management approvals. - During the first assignment period, we supported a client in Citibank Bahrain, where I played a major role in incident management, log review and documentation- preparing monthly / weekly reports and metrices.- “Dream Team” award for Tech Upgrade activities during the 1st quarter of 2010- “Feather in my Cap” award for providing excellent support during a critical migration activity in August 2011 Show less

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  Wipro Technology Services

  Jan 2012 - Dec 2015

  - On and off boarding of resources.- Preparing Service Delivery Metrics (SDR) and presenting it to the senior management through SDR calls.- Project Planning and Scoping.- Risk management and documentation- Performing client billing activity.- Preparing & Updating all the ISO docs and held responsibility for internal and external audits and ensuring zero audit findings.- Effectively took part in SOW renewal and getting it signed from the customer.- Process adherence and improvement.- Offered solutions to the top management regarding project related queries.- Coordinated the team activities to ensure all the SLAs were met.- Inspired each and every team member to perform and produce their best.- Determined the duties and responsibilities of individuals in a team.- Analysed the individual performance of each team member and motivated them to perform better.- Lead the team successfully in the technology upgrades activity, which won client appreciation. Show less - P2P Batch processing through AUTOSYS Job monitoring tool was used to monitor, process, schedule, update and to an extent troubleshoot issues with P2P AUTOSYS jobs in both Production and User Acceptance Testing (UAT) instances. - Procure to Pay (P2P) client was located at Citi Technology Services Tampa, USA. - Managed incidents, monitored AUTOSYS batch jobs and coordinated Production Changes- Played major role in Autosys 4.5 to R11.3 migration, winning accolades from the customer.- Creating, scheduling, testing and successful migration of AUTOSYS jobs from Test environment to Production environment.- Troubleshooting issues related to Autosys jobs in Production to ensure the SLAs for the resolution was met, by self or coordinating with respective teams.- Took responsibility in leading shifts, training and mentoring resources.- Hosted regular client calls and bridge calls in case of any production issues.Awards for continuous performance-- “Feather in a cap” award for providing valuable support for Apex jobs resulting in huge cost savings for the customer in Jan 2013- “Feather in a cap” award for taking quick actions during a production issue, fetching accolades from the customer- “Shining star” award for the 4th Quarter of 2012 awarded by Wipro Technology Services for excellent contribution towards Customer Satisfaction- “Thanks a Zillion award” for taking proactive actions to ensure smooth process of critical jobs in Sep 2012- “Feather in a cap” award for providing extraordinary support during COB activities in Sep 2012- “Dream team” award for excellent contribution towards customer satisfaction during 03rd quarter of 2012-13 Show less

  • Project Lead

    Jan 2015 - Dec 2015

  • Senior Administrator

    Jan 2012 - Dec 2014
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  IBM

  Dec 2015 - May 2019

  Support Manager and Incident Manager

  As a technical lead, executed banking application upgrades, ensuring seamless operations. ● Provided cross-functional technical assistance, earning accolades for permanent solutions, optimizing performance, and minimizing downtime.

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  UST Global

  Jun 2019 - Jun 2020

  Project Manager / Scrum Master / Change Manager

  As a Project Manager and a Scrum Master for a leading retail US client, successfully managed and delivered 4 applications to the end users, namely Members Mark, Legal loss, Global Recall, & SRCR within estimated time and budget● Transitioned the above projects to Agile (Scrum) methodology to show drastic improvement in turnaround time and customer satisfaction scores (4.5 out of 5). Managed cross functional teams to deliver the above applications.● Led a 34-member 24/7 support team, overseeing KPIs, SLAs, performance metrics, and reporting to senior stakeholders weekly and monthly.● As a Change Manager, streamlined operational processes by implementing effective change management at a leading consulting firm. Show less

• 

  Cleareye.ai

  Oct 2020 - Mar 2021

  Project Manager

  Managed a 10-member team to develop an AI-based loan forgiveness product, successfully achieving high client satisfaction within an optimal 4-month timeline. I closely monitored project progress, managed risks, dependencies, and provided status reports to the leadership team until the first MVP launch

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  Experion Technologies

  Mar 2021 - now

  Project Manager

  Currently an account manager for a 20,000 AUD Australian retail client, executing multiple projects with high margins through cross-functional teams, expanding business opportunities.Coordinated with data scientists for AI Solution Design, overseen model development and deployment, Model monitoring and continuous improvement● Led a 32-member team (Architects, Developers, QAs) for a US NBFC for a ticket size of 120,000 USD. Fostering team growth, ensured feedback during evaluations, and maintained strong personal-professional bonds.● Client-focused role: Delivered sprints for 7 T&M projects, met client expectations, managed escalations, and matched skills effectively.● Spearheaded a 10-member team for a 50,000 USD project, developing EV charging apps for an auto giant. Ensured on-time delivery within a 3-month deadline.● Managed project finances, cost tracking, margin optimization, scheduling, and agile adherence. Produced weekly reports for clients and internal stakeholders.● Led a 5-member onsite team for a US retail client, implementing Scrum for system upgrades, resulting in successful project completion Show less