Sherrod Robinson

Experience

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  US Army

  Feb 2010 - Oct 2015

  - Planned, supervised, coordinated, and provided technical assistance for the installation and operation of computer information systems. - Provided customer and technical support for secure and non-secure VTC operations: calendar reservations, VTC scheduling, call testing, equipment operation, room set-up, and real-time monitoring. - Opened, updated, escalated, and closed tickets in the Remedy ITSM System, in coordination with the Enterprise Service Desk (ESD). Show less - Offered direct and remote customer support, troubleshooting, and assistance, for printer, LAN connectivity, desktop PC, laptop, telephone, Windows operating system, and software issues. - Installed and configured above baseline software. Continually analyzed and recommended improvements in hardware or software configuration to enhance user responses, over system, trouble ticketing, and data integrity. - Supervised the replacement of faulty equipment hardware with spare part(s) and ensured defective equipment was turned-in for repair or replacement. Maintained control and accountability of spare parts provided as PLL. Show less

  • Information Technology Specialist

    Jun 2013 - Oct 2015

  • Information Technology Specialist

    Feb 2010 - Jun 2013
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  US Army 1st Recruiting Brigade

  Oct 2015 - Nov 2018

  Recruiter

  - Recruited, determined eligibility requirements, and prepared enlistment applications for qualified applicants to the Army. - Planned, coordinated, and directed community events with participation of 200+ people. - Increased daily visitation to the recruiting station using creativity and social trends on the station’s social media accounts.

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  7th Army Training Command

  Nov 2018 - Aug 2021

  Information Technology Specialist

  Duties included local area network (LAN) management, desktop support (TIER II and TIER III functions) installing software, configuring computer hardware, maintaining network automation.

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  Cyber Protection Brigade

  Aug 2021 - now

  System Administrator

  • Currently serve as the technical expert and focal point within the Fort Gordon the home of Army Signal concerning Information technology (IT), Information Assurance (IA), Information Management, and Cybersecurity daily activities related to planning, development, implementation and maintenance of the Fort Gordon security programs to ensure confidentiality, integrity, and availability of operating systems, networks and data/information. Review, advise on, and conduct complex analyses, evaluations, or investigations in support of organizational programs, systems, and processes; including areas where definitions, methods, and/or data are incomplete, controversial, or uncertain, or where boundaries of the studies are extremely broad and difficult to determine in advance. Show less