Shawn Ward

Experience

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  Liberty Aerospace

  May 2004 - Oct 2007

  Composites Technician

  At Liberty Aerospace I was hired to lay up composite material into molds for various parts of the aircraft. Changed positions to Kitting Department where I was in control of a CNC machine; fabricated unique patterns to specific mods; in charge of logistics of work orders as a part of FAA regulations and procedures. Increased efficiency and productivity 10 times what it was when I started in that department.

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  Burger King & McDonalds Spotsylvania

  Oct 2007 - Jun 2009

  Shift Manager

  As a shift manager I performed routine duties which included accounting of restaurant funds, inventory of stock, employee management, and general store cleaning duties.

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  Karen Radley Acura

  Jul 2009 - Oct 2010

  Full Service Automotive Mechanic

  At Karen Radley Acura I was a full time mechanic the performed routine maintenance as well as major services like transmissions, engines, and electrical troubleshooting.

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  Commercial Flooring Solutions

  Jul 2012 - Apr 2013

  Technician

  Applied cleaning product to carpets to remove stains and disinfect carpet for businesses such as banks, local businesses, and government buildings.

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  SoftLayer, an IBM Company

  Aug 2014 - Jun 2015

  Server Build Technician

  • Build and rack servers based on customer specifications and troubleshoot hardware/software related issues.• Configure RAID arrays based on the hardware ticket/ transaction manually if necessary • Communicate with co-workers and customers to resolve issues related to connectivity and hardware.• Preformed rack preparations such as running SFP, Ethernet, and Fiber Optic cables to racks, routers, switches and servers in an enterprise environment.

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  QTS

  Jun 2015 - Oct 2016

  Data Center Technician

  • Manage and perform all critical and non-critical processes/maintenances and participate in predictive maintenances in multiple datacenters.• Monitor and control daily service ticket activity, customer calls, and service levels.• Resolve technical issues with hardware, software and connectivity.• Effectively communicate with management and various teams, both internal and external.• Troubleshoot customer issues while maintaining agreed upon service levels for customer contact and resolution.• Record, manage, and maintain accurate physical hardware inventory, including performing physical hardware audits.• Perform hardware warranty / RMA requests.• Coordinate deliveries and transport requests.• Perform physical material packaging and shipping.• Manage third party vendors within the data center to ensure compliancy, specifications and quality standards.• Install/upgrade/replace/uninstall servers, devices, or network components as needed.• Assist with network cabling installation and removal to support infrastructure needs.• Familiarity with HP, Dell, Supermicro, and other server & blade chassis hardware capabilities. Show less

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  Priceline.com

  Oct 2016 - now

  Senior Data Center Operations Engineer

  Manage and perform all critical and non-critical processes/maintenances, work in multiple datacenter cages and assisting sister companies, Booking.com and Agoda.com's datacenter needs which include the following:• Install/Upgrade/Manage VMware OS infrastructure, configure network and storage, add to desired cluster, and place into production including any VM migrations.• Troubleshoot VMware OS/VCenter and hardware or VM related issues.• Configure and manage HP Blade server chassis including HP Synergy hardware and bare metal.• Familiar with GitHub, Visual Studio, and Pull Requests.• Monitor and execute daily service ticket activity from Priceline.com and sister company calls, and service requests.• Resolve technical issues with hardware, software, and connectivity.• Effectively communicate with management and various teams, both internal and external.• Troubleshoot issues while maintaining agreed upon service levels for contact and resolution.• Record, manage, and maintain accurate physical hardware inventory, including performing hardware audits.• Perform hardware warranty / RMA requests.• Coordinate deliveries and transport requests from vendors such as UPS, FedEx, USPS, etc.• Perform physical material packaging and shipping.• Manage third party vendors, such as Equinix, within the data center to ensure compliance, specifications, and quality standards.• Install/upgrade/replace/uninstall servers, devices, or network components as needed.• Familiarity with HP, Dell, Supermicro, and other server & blade chassis hardware capabilities. Show less