Luis Torres

Experience

• 

  Praia da Luz

  Jun 2016 - Aug 2016

  Empregado de Mesa
• 

  Districopia

  Mar 2017 - Mar 2017

  Técnico de gestão de equipamentos informáticos
• 

  Netflow

  Apr 2018 - Sept 2018

  • Técnico de gestão de equipamentos informáticos e sistemas de informação

    Jul 2018 - Sept 2018

  • Técnico de gestão de equipamentos informáticos e sistemas de informação

    Apr 2018 - Jun 2018
• 

  FNAC Portugal

  Dec 2018 - Jul 2020

  • Vendedor de informática e serviços

    Jan 2019 - Jul 2020

  • Vendedor de informática e serviços

    Dec 2018 - Dec 2018
• 

  Randstad Portugal

  Aug 2023 - Aug 2023

  Suporte técnico

  - Technical support to consumer electronics, in the UK market;- Full english support;

• 

  Le Wagon

  Oct 2023 - Dec 2023

  Full Stack Developer

  Planning and managing a Web App - Dev<Brawl>- Worked on designing the schema and creating the MVC with that info and necessary migration files.- Early standups in the morning with my team where we explain what we did the day before and decide what to do on that day.- Developing all the necessary connections with the views with JavaScript stimulus controllers and the backend in Ruby. - Developed the front end with HTML, CSS, Javascript, and Bootstrap.- All version control and conflict resolution were done with Git Hub.- Planning is done with the Kanban board through Trello.2-week project. Show less

• 

  Make It Good Again

  Feb 2024 - Mar 2024

  Intern - Full Stack Developer

  - Internship- stack being used Ruby on Rails, javascript, CoffeeScript, CSS, HTML, Slim, PostgreSQL.

• 

  NOS SGPS

  Sept 2024 - Dec 2024

  Data Analyst

  - Automated an existing process by integrating data from the company’s data warehouse into the department’s database (MySQL in MariaDB) and removing the need to use Excel and other files.- Optimized the procedure to reduce runtime, extend data retention from 1 to 13 months, and ensure data integrity (eliminating duplicates).- Designed and implemented a dynamic Power BI dashboard to replace outdated Excel reports- Enabled automatic updates with real-time data and created an intuitive, user-friendly interface with filters and interactive features.- Provided insights into key KPIs like Voice of Customer, First Time Resolution, technician scheduling, call handling times, and sales presentations.- Delivered a fully automated, production-ready solution that is now used by the team, improving efficiency and decision-making. Show less