Kent Smith

Kent Smith

Technical Operations Supervisor

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location of Kent SmithGreater St. Louis

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  • Timeline

  • About me

    Global IT Program Manager - Global Testing Digitalization at Bayer Crop Science

  • Education

    • Missouri Valley College

      1999 - 2001
    • University of Phoenix

      -
      Associate's degree Network and System Administration/Administrator
  • Experience

    • Charter Communications

      Oct 2004 - Feb 2016
      Technical Operations Supervisor

      Supervise, train, and mentor a team of residential technicians. Visit job sites to ensure team is meeting quality standards as well as following safety guidelines. Meet senior technicians on site to aide in customer escalations or assess damage claims.

    • Panera Bread

      Mar 2016 - Feb 2020

      Act as liaison between the corporate office and the franchisee specializing in IT initiatives. Work with franchise IT and Ops depts. on facilitating new software and hardware roll outs. Involved in the installation of hardware for new cafe locations as well as the installation and testing of software to verify cafe is ready for opening day. Travel 30-40% of the time for onsite support of new cafe openings or program roll outs. Answered inbound calls from store managers regarding the registers, kitchen screens, networks, reporting and all other IT related issues inside the cafe.

      • Field Technology Advocate

        Dec 2018 - Feb 2020
      • Information Technology Help Desk Analyst

        Mar 2016 - Dec 2018
    • Bayer

      Jun 2020 - now

      Manage multi-year, multi-million dollar projects by reconciling dependencies across cross functioning teams, provide strategic guidance to product managers, and facilitate communication across global regional leadership.

      • Global IT Program Manager - Global Testing Digitalization

        Jun 2023 - now
      • Global IT Program Manager - Adobe Tech Stack Implementation

        Feb 2021 - Feb 2024
      • Global Project Manager - Marketing Automation

        Jun 2020 - Feb 2021
  • Licenses & Certifications