Kent Smith

Experience

• 

  Charter Communications

  Oct 2004 - Feb 2016

  Technical Operations Supervisor

  Supervise, train, and mentor a team of residential technicians. Visit job sites to ensure team is meeting quality standards as well as following safety guidelines. Meet senior technicians on site to aide in customer escalations or assess damage claims.

• 

  Panera Bread

  Mar 2016 - Feb 2020

  Act as liaison between the corporate office and the franchisee specializing in IT initiatives. Work with franchise IT and Ops depts. on facilitating new software and hardware roll outs. Involved in the installation of hardware for new cafe locations as well as the installation and testing of software to verify cafe is ready for opening day. Travel 30-40% of the time for onsite support of new cafe openings or program roll outs. Answered inbound calls from store managers regarding the registers, kitchen screens, networks, reporting and all other IT related issues inside the cafe.

  • Field Technology Advocate

    Dec 2018 - Feb 2020

  • Information Technology Help Desk Analyst

    Mar 2016 - Dec 2018
• 

  Bayer

  Jun 2020 - now

  Manage multi-year, multi-million dollar projects by reconciling dependencies across cross functioning teams, provide strategic guidance to product managers, and facilitate communication across global regional leadership.

  • Global IT Program Manager - Global Testing Digitalization

    Jun 2023 - now

  • Global IT Program Manager - Adobe Tech Stack Implementation

    Feb 2021 - Feb 2024

  • Global Project Manager - Marketing Automation

    Jun 2020 - Feb 2021