Joseph Khashchuk

Experience

• 

  Brozdounoff Insurance Agency

  Feb 2015 - Jul 2017

  Sales Administrative Assistant

  - Performed front-desk customer service- Used CRM tools and databases to update clients' policies, company commitment records, and other related sales documents- Prepared documents for signature- Was responsible for ensuring insurance forms were filled out correctly and submitted on time - Was responsible for office maintenance and cleanliness- Learned pricing models and financial risk managementAttended monthly workshops on: - Understanding the client's specific circumstances, risk tolerance, and financial situations - Identifying potential clients, explaining various insurance options, and helping them choose policies that best meet their needs - Creating ongoing sales relationships with clients through regular policy reviews - Assessing whether any changes in the client's circumstances warrant adjustments to their coverage Show less

• 

  Chick-fil-A Restaurants

  Aug 2017 - Feb 2020

  Cashier/Housekeeper

  - Operated the cash register- Completed food assembly - Performed housekeeper duties

• 

  Coastline Academy

  Mar 2020 - Oct 2020

  - Contacted 25+ driving schools in Nevada posing as a prospective customer in an effort to gather sales data and determine Coastline's market viability in Nevada - Utilized spreadsheets to ensure precise sales tracking and forecasting; effectively driving company sales expansion into the state of Nevada- Set weekly appointments with companies and contractors to finalize and carry out contracts- Documented and filled out files and forms regarding sales, training, logistics, and execution- Coordinated with Talent Acquisition(HR) to develop strategies for attracting top talent Show less Monthly duties performed on an 80 Car Fleet: - Coordinated logistics to ensure timely delivery and pickup of fleet cars across CA - Obtained and evaluated repair estimates from automotive service providers for insurance claims - Performed car maintenance - Periodically equipped cars with updated teaching tools and tracking equipment - Cleaning of windows, air vents, and car floors - Removal of tint, glue, and decals - Application of decals and stickers- Was responsible for daily pickup and delivery of training and maintenance materials- Prepared and shipped over 200+ boxes to driving instructors across CA Show less

  • Research Administrator

    Jul 2020 - Oct 2020

  • Fleet Associate

    Mar 2020 - Jul 2020
• 

  Chick-fil-A Madison Avenue Sacramento

  Apr 2021 - now

  - Achieved annual savings of $600 by devising and directing the creation of a second HRIS blueprint; enabling the deletion of previously used software and facilitation of streamlined workflows- Cut 40% of time allocated for the development of trainers by implementing higher entrance requirements and utilizing follow-up surveys; minimizing the need for close manager supervision during early training sessions- Anchored, directed, and edited store news broadcasts; presenting information clearly and engagingly to communicate HR policies, address employee concerns, and align company values with daily operations- Designed and executed the development and launch of a dynamic website, curating direct links tailored to streamline HR and leadership-related functions- Spearheaded the switch to a cloud-based platform, optimizing workflow efficiency, enhancing data accessibility, and eliminating the need for paper-based processes for evaluations, onboarding, and training- Initiated and finalized the completion of a digital training program containing interactive videos, engaging modules, a description of requirements for future promotion, and direct access to 23 company web pages- Established a “visual standards template” for Directors to follow when creating digital and print media, promoting a cohesive and polished brand image- Crafted performance evaluation documents for FOH and BOH partners across 24 positions- Efficiently conducted Performance Evaluations on 50+ team members in 2 months - Created detailed and compelling biographies of the Leadership team for second location approval- Conduct meetings with team members to discuss evaluation results, performance, and development- Lead workshops for Directors and Trainers regarding the Human Resource Department- Meet with the Human Resource team to discuss team member performance and areas of concern- Understand the KPIs of productivity, retention, and inventory to educate and inform team members Show less - Updated, revised, and refined promotional processes, training systems, and procedures- Researched and negotiated the implementation of new HRIS systems to replace older methods- Tested team members on restaurant knowledge, soft skills, and competency- Promoted team members to new roles across the roadmap- Instructed and educated team members on PTO, sick time, bereavement, jury duty, and FMLA- Performed exit interviews, managed threats of litigation, and escalated employee harassment claims- Assisted in evaluating and identifying ongoing training needs aligned with succession planning Show less - Performed weekly updates for OSHA compliance record forms, managed the collection of employee signatures, and informed 100+ team members of newly updated policies- Printed and distributed W-2's to new, current, and former employees, collected and reviewed forms for accuracy, and coordinated with HR personnel to ensure updated payroll systems- Was responsible for posting updated labor law notices, emergency contact form completion- Performed community recruitment outreach and interviewed potential candidates- Revamped orientation and onboarding material and initiated new methods- Connected, motivated, and "sold the brand" to new hires at orientation through stories and charisma- Fully digitalized FOH training and reduced training times by 25% across 10 positions - Held development meetings with team members regarding progress and opportunities for growth - Managed safe turnover by gathering information and documenting team members performance- Completed Workshops covering recruiting, interviewing, onboarding, HRIS, and employee payroll Show less - Assisted in talent acquisition by handing out job offer flyers across Sacramento County- Conducted D2D(Door-to-Door) sales style marketing recruitment- Trained new team members in 18 positions with a focus on sales efficiency and hospitality- Recovered lost sales by resolving telephone, voicemail, and text message complaints through "Spotlight", "Grasshopper", and the Chick-fil-A CARES platform- Assisted the Human Resources department in proper administration of employee discipline and promotion by compiling, documenting, and updating employee performance data Show less

  • Development Manager

    Nov 2023 - now

  • Sr. Team Lead of Development

    Jun 2023 - Nov 2023

  • Human Resources Intern + Team Lead

    Jan 2023 - Jun 2023

  • Customer Service Representative / Trainer

    May 2022 - Jan 2023

  • Senior Hospitality Professional

    Nov 2021 - May 2022

  • Hospitality Professional

    Apr 2021 - Nov 2021