Jimmy H.

Experience

• 

  McDonald's

  Feb 2012 - Mar 2013

  Crew Member
• 

  Hungry Jack's® Australia Pty Ltd

  May 2013 - Dec 2014

  Team Leader
• 

  Delaware North

  Dec 2014 - Apr 2022

  Projects on opening two new hospitality outlets and running its marketing strategy to drive traffic and quality control in 2018. Work included Planogram, Interior Design, Menu creation, signage and operational group training. http://www.foodservicenews.com.au/latest/global-hospitality-group-delaware-north-opens-new-food-and-beverage-outlets-at-sydney-s-central-railway-station Operated within the busy lane of central station catering food retail, and hospitality to large volumes of consumers. I am accountable for delivering quality service and to capitalize on potential customers waiting in line. Working closely with managers I am also responsible for ensuring the company is efficient with stock, cash flow and cleanliness on a day to day basis, and working towards the company goal.

  • Business Manager

    Sept 2018 - Apr 2022

  • Catering Barista

    Dec 2014 - Aug 2018
• 

  Kanzi Fashion

  Oct 2016 - Mar 2017

  Marketing Assistant

  Kanzi cafe & fashion renown as Australia's first half-restaurant-half-clothing-store. Supervisor Barista/ Marketing Assistant - Managing a team of three ensuring customers receive excellent service, and managing business operation stocks for the week. Furthermore assisted in menu adjustments to cater to demographics and design of the food.

• 

  MYER

  Dec 2016 - Feb 2017

  Sales Team Member
• 

  Kantar Millward Brown

  Apr 2017 - Sept 2018

  Researcher

  Collection of data through outbound surveys for local and global worlds leading brands to help define brand purpose and develop winning advertising, engage consumers, and drive brand growth. This is done by ensuring that calls are communicated professionally and calmly in order to ensure unbiased answers and prob for insightful opinions.

• 

  Cafe Terra Rosa, Delaware North

  Apr 2021 - Apr 2021

  Senior Business Manager

  Taken initiative to temporarily cover the position at Café Terra Rosa in Alice Springs Airport to function operationally until new management. Task completed in this short period included giving value to employees by upskilling baristas, team member communications and equipment/POS maintenance. Other projects included setting up small to large signages, price update, and fuller displays to push sales further during Easter holiday and having menu return from pre-covid.

• 

  Breville | Sage

  May 2022 - Dec 2023

  Brand Ambassador

  On-Site Sales position - SME for product and competitor knowledge. High level understanding of domestic and international customer needs for basic to intermediate interested customers to finalise sales and build rapport for future sales.Adaptable on the move to different states to meet metrics at different sites and assist with meeting sale needs.

• 

  Ubank

  May 2022 - now

  Responsible for day-to-day fraud data analytics to assist operational needs in transaction monitoring and risk mitigation measures to protect victim funds. Responsible for Everyday Banking Products - Delivering regulatory change initiates, researching, uplifting , testing controls to ensure product compliance and conducting customer and system remediations where required. Handled high volume inbound and outbound enquiries ranging from account enquiries, home loan products and complaint management with consistent premium quality and assurance rating. Worked closely with management to act in different roles including training small team for the lead up of '86 400' migration to 'ubank' change initiative and act as the SME for customer tech support where required.

  • Fraud Analyst

    Oct 2023 - now

  • Product Analyst

    Feb 2023 - Oct 2023

  • Contact Center Agent

    May 2022 - Feb 2023