Rishabh Gupta

Experience

• 

  Webridge Info System

  May 2011 - Apr 2014

  Business Development Manager

  o Worked on increasing revenues by bringing in new clients. o Explored the market to find prospective clients and converted them into revenue opportunities. o Worked mainly with tier one vendor companies and placed candidates to clients including Bank of America, J.P. Morgan Chase, CVS Caremark, ADP, eBay/PayPal, Georgia Pacific. o Built strong relationships with Candidates, Hiring Managers and Vendor Managers to ensure hiring requirements were met for the client’s needs.o I was involved in the training and grooming of new and existing team members ensuring appropriate understanding of SOP’s.o Conducted training sessions on how to develop Healthy Client Relationships. Show less

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  IDC Technologies, Inc.

  May 2014 - Jun 2018

  Senior Account Manager

  o I have built and managed new relationships with clients in the US market for contract/contract to hire and fulltime positions in the IT industry.o Managed and maximized the requirements with existing clients ensuring recurring business.o Effectively achieved the bench selling target by placing candidates in short time periods. o Conducted various promotional programs such as e-mail campaigns and physical mailers to maximize the client base.o Handled entire Sales life-cycle including cold calling, prospecting, lead qualification, requirement understanding, proposal, presentation and sales closure o Handled full Life Cycle Recruitment for both In-house and Client requirements. Extensive experience and expertise in dealing with the requirements of consulting clients.o Assigned requirements and managed relationship with the recruitment team, ensuring the timely delivery of consultants as per project needs.o Screened profiles of relevant candidates (Received from recruiters and direct search) for further submission to the client, effectively used job boards like Monster, Dice, Corp-Corp and Techfetch.o Conducted phone screens and scheduled interviews of shortlisted candidates with clients.o Taken care of the closure of documentation (PO, MSA, Subcontract, Background Check) before final delivery Show less

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  RGIS

  May 2018 - Aug 2018

  Auditor

  • Physically count inventory for various retailers • Proficient with the company’s hand-held computer and other inventory equipment. • Achieved the per hour inventory goals set by the company in the inventories worked.

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  Walmart

  Sept 2018 - now

  Fulfillment Associate

  • Preparing and resetting receiving Area• Unloading and sorting general merchandise trailers• Assisting in stocking the sales floor as assigned and binning the overstock merchandise• Providing customer service by responding to customer requests for information and service. Also assisting them in locating merchandise.

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  TD

  May 2019 - now

  • Performed a broad range of banking operations in an accurate and efficient manner. • Interaction with customers, assisting them with their banking requirements effectively. • Elevating customer’s experience by understanding their needs in depth and advising them on appropriate opportunities extending benefits offered by the bank. • Promoting TD products and services to customers while simultaneously ensuring a positive customer experience. Also, referring the customers to appropriate advisor should extensive assistance be required. • Lobby Leadership and managing the line up on the door by having people to self-check in and explaining them the benefits of following the new process. • Helping resolve the customer issues including fraudulent activities on the account, atm issues and troubles related to visa. • Using the dispute advisor tool for putting in investigation requests and doing timely OPCs for resolving atm disputes and mortgage discharge. • Recognized for playing an important role in helping the branch achieve targets in terms of LEI and advice opportunities. • Consistently achieved high scorecard ratings and individual targets. • Continuous improvement via self-learning resulting in strong product knowledge and improved customer experience. Show less

  • Personal Banker

    Apr 2022 - now

  • Personal Banking Associate

    Oct 2020 - Apr 2022

  • Customer Experience Associate

    May 2019 - Oct 2020