Barbara Pini

Experience

• 

  Accenture

  Jun 2007 - Dec 2008

  Responsible for Accounts Receivable and Credit Management tasks. Key account management. Daily contact by phone and e-mail with customers and client (including sales, logistics and accounting).Issue management. Preparation of regular statements and reports. People Management (team and work’s management, coordination, organization and planning) Responsible for Accounts Receivable and Credit Management tasks. Daily contact by phone and e-mail with customers and client (including sales, logistics and accounting).Issue management. Preparation of regular statements and reports

  • AR Supervisor

    Jan 2008 - Dec 2008

  • AR Clerk

    Jun 2007 - Dec 2007
• 

  Johnson & Johnson

  Jan 2009 - Jun 2017

  • Responsible for leading the Cash Collection Team for MD&D UK/IE and South Africa • Ensured staff performance, motivation and development. • Managed receivables within agreed terms and cash flow targets. • Maintained excellent working relationships with in-country finance team, customer service and sales managers.• Met and exceeded SLA and customer expectations, improving operational effectiveness and efficiency, resolving problems. • Proactively suggested ideas to automate/improve processes, leading the change process, driving continuous improvement through enhanced cost effectiveness and improved customer service. Show less • Responsible for collections process management for MD&D companies in EMEA, specifically in terms of management of country specific payments, collection requirements and recovery procedures. • Responsible for meeting and exceeding SLA targets and customer expectations, improve operational effectiveness and efficiency, problem solving and ensure compliance to corporate policies and data standards at the operational level. • Support as I2C SME of all ongoing transitions (acquisitions / divestiture / scope expansion). • Responsible for the development of team members to achieve highest potential/performances. Show less

  • Cash Collection & Credit Management Team Lead

    Feb 2016 - Jun 2017

  • Transition Lead

    Oct 2014 - Jan 2016

  • I2C Process Lead – MD&D Collections EMEA

    Jan 2014 - Sept 2014

  • Collections and Credit & Risk Team Leader – EMEA

    May 2013 - Dec 2013

  • Collections Team Lead – EMEA

    Oct 2009 - Apr 2013

  • Customer Service AP Iberian- Italian Team

    Jan 2009 - Sept 2009
• 

  Johnson & Johnson

  Dec 2018 - Dec 2021

  • Leading the EMEA ER/LR Administration Team and responsible for flawless delivery and execution of the ER/LR processes / value streams for the region, ensuring that all service level agreements and operational metrics for these processes are met, with strong focus on standardization, efficiency, and effectiveness of ER/LR.• Responsible for people management, especially focusing on developing, evaluation and motivation of team members while collaborating closely with the local/country ER/LR Professional Teams, Contact Center, and other HR teams to ensure seamless execution of the end-to-end ER/LR processes.• Leading and co-leading regional and global HR projects in the areas of Intelligent Automation, improvement initiatives, knowledge management and standardization activities within the ER/LR function. Show less • Leading the operations of the Contact Center team to ensure positive morale and effective daily operations, cross function in HR and Procurement.• Responsible for executing business critical strategies to manage business operations and meet top/bottom line objectives. • Establishing a high standard for productivity, quality, analysis to organizational strategic plans and reviews, customer service as well as define user guidelines to have a best in class Contact Center operations and drive positive employee experience. • Maintaining strong working relationships with key stakeholders within the Global Services Organization as well as with the supported Countries in EMEA Show less

  • Employee & Labor Relations Administration Team Lead - EMEA

    Sept 2020 - Dec 2021

  • Contact Center Lead - EMEA

    Dec 2018 - Aug 2020
• 

  Accenture

  Apr 2022 - Dec 2022

  HR Advisory & Insights Associate Lead — Global Technology

  • Spearheaded analytics initiatives to enhance decision-making and operational efficiency, directly contributing to improved customer satisfaction metrics.• Gather, analyse and model HR metrics, and key performance indicators, using a broad set of analytical tools and techniques to deliver quantitative and qualitative business insights and improve decision making. • Managed relationships with stakeholders, understanding the business and providing day-to-day people analytics decision support, direction to solutions and product teams to develop and implement best-in-class analytic solutions. Show less