Spencer Elbert

Experience

• 

  Morrisons

  Oct 2016 - Jan 2018

  Fresh To Go Assistant

  - In charge of creating fresh food for customers on demand; included various salads and numerous amounts of fillings for wraps.- Helped stock shelves at the front of store, making sure my attention of detail was of high priority as more likely for items to sell if shelves looked appropriate.- Always helped other team members in other departments like Pizzas, Deli, Fishmongers and Butchers and therefore learning even more skills/knowledge in new departments.

• 

  ROAK Limited

  Jul 2017 - Jul 2017

  Accounts Assistant

  - 1 week work experience for a construction/renovation company involving sorting invoices and helping around the office for general tasks and errands - this was my first taste into bookkeeping.- Learning how to communicate professionally internally and externally.- My first experience in an office environment and seeing how a business runs from the inside of a company.

• 

  Compass Group

  Jul 2018 - Feb 2021

  Bar Supervisor

  - Providing guests with in-house entertainment on the bar, conjuring drinks and overall increasing the positivity of the events.- Serving guests with 5 star waiting service and food, creating an environment safe to enjoy and findingsolutions to any guest’s problems while maintaining high levels of punctuality.- Creating an excellent environment and service for various out-house companies with the likes of Microsoft, Sony and numerous MPs.

• 

  ROAK Limited

  Nov 2018 - Feb 2020

  Accounts Payable Assistant

  - Learning how to use Sage 50 adequately while entering supplier and creditor invoices.- In charge of sorting all company files by hand making sure they are correct and available for the Accountant.- Became very confident in using Microsoft Excel and Microsoft Word while dealing with various requests from clients and contractors and thus, building up trust with our clients and suppliers.

• 

  Spotted Cow

  Aug 2020 - Nov 2020

  Bartender/Waiter

  - Serve customers with fresh drinks on the bar from local suppliers to out of country beverages.- Engaged in numerous conversations with multiple customers making sure their stay at the pub was strongly positive.- Freshly cooked food from the chefs delivered to their tables on time and with high satisfaction from the customers.

• 

  Sitel UK & Ireland

  Nov 2020 - Nov 2021

  - In charge of leading a team to work most efficiently towards achieving client targets by using KPI's tocoordinate areas of improvement.- Creating a positive, comfortable and engaging environment for my agents to work in allowing them to feel happy and safe at work.- Analysing data from various internal sources to comprehend how each member of the team is performing and taking the appropriate action from that data's results. - Outbound calling to citizens in contact of Covid-19, collecting their details and recording them correctly.- Inbound caller for Covid-19 Vaccine helping citizens book appointments, confidently give advice about Covid-19 safety procedures, and thus improving the nations fight against the virus.- Became very adequate in using Amazon Workspace (AWS), Kronos, Infinity and InContact. - Outbound calling to citizens in contact of Covid-19, collecting their details and recording them correctly.- Inbound caller for Covid-19 Vaccine helping citizens book appointments, confidently give advice about Covid-19 safety procedures, and thus improving the nations fight against the virus.- Became very adequate in using Amazon Workspace (AWS), Kronos, Infinity and InContact.

  • Coach Admin

    Jul 2021 - Nov 2021

  • Customer Service Advisor - Covid-19 Track and Trace

    May 2021 - Jul 2021

  • Customer Service Advisor - Covid-19 Track & Trace / Vaccine Booking

    Nov 2020 - Apr 2021
• 

  SharkNinja

  Nov 2021 - Jan 2022

  Team Manager (via Sitel)

  - Using previous managing experience to help the client achieve profit targets with their consumers.- Making sure all customers are satisfied with calls from my agents while making sure agents are happy and engaged within the workplace.- Daily analysis of data from various sources internally to determine my teams next steps in achieving higher KPI's within the company.- Building up a rapport with the members of my team to encourage growth within themselves and thus the company through team building exercises on Skype. Show less

• 

  Talk Technology Ltd

  Jan 2022 - Mar 2023

  Administrator and Finance Manager

  - Helping the board stay fully up to date with all the finances of the 3 companies which heavily involvesmanaging the accounting software (Xero) on a daily basis with monthly reporting being conducted.- Making sure every customer's order is fulfilled on time, efficiently and with 100% satisfaction.- Creating action plans for the companies to help judge the speed in which the companies can work; especially understanding cash flow between the 3 and using the forecasts/pipelines provided internally to anticipate future moves.- Completely revamped and efficiently organised companies' filing, flow of work and pace internally allowing for higher level of customer retention to be achieved and thus, building up trust through the brand.- Consulting with engineers across the Middle East and Africa to maintain up-to date expenses while looking for ways to improve my efficiency within the company.- Quarterly tax returns filed with multicurrency transactions being involved. Show less

• 

  Artifeks

  Apr 2023 - now

  - Engaging with the directors regarding future planning for the business; not only the direction to take the business, but also the speed at which goals need to be hit via guidance through the monthly management accounts and the creation of budgets/forecasts for future years.- Implemented new refined processes through Xero & internal systems which saved the company over 5 figures in just 1 year.- Creating a high performance environment through work ethic and energy.- Introduced multi-currency bank accounts to allow more control over our monies.- Performing Treasury functions through helping establish current economic climate and manoeuvring through it appropriately via timing currency exchange transfers to maximise gains along with advising on future movements within the markets.- Showed initiative through helping expand the Enginears podcast by creating assets and guiding social media movement.- Autonomously running payroll, VAT returns and all HMRC related queries. Show less

  • Senior Finance Partner

    Oct 2024 - now

  • Senior Finance Partner

    Apr 2023 - Sept 2024
• 

  SJE Capital Limited

  Oct 2024 - now

  Director

  Extracting profits from the markets.